Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Fairbairn

New York,NY

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building. I have a well rounded perspective of the product lifecycle and customer experience with a passion for identifying and capitalizing on market trends which creates a dynamic approach to managing accounts.

Overview

7
7
years of professional experience

Work History

Account Manager

Black Diamond Accessories
05.2022 - Current

I manage the product lifecycle and customer relationship for a fashion jewelry and hair accessories manufacturer.

Accounts: Kohls, Bealls, Belk, Boscov's, Windsor Store, Roller Rabbit, Burlington Coat Factory & JCPenney


Product development:

  • Sending specs for costing, negotiating cost, and delegating styles to each factory
  • Sending original samples/components for production
  • Approving molds/components
  • Receiving PP's/TOP's for approval and sending to the customer
  • Approving Order Confirmation's, card and ticket orders, packing way, QC reports and safety testing reports.
  • Retailing and sourcing for new development.
  • Working on PDQ's where applicable
  • Utilizing I2 cataloging software to create core item profiles for each style

Customer:

  • Line sheets, cost sheets and buysheets
  • Receiving and processing PO's,
  • Answering all customer inquiries including delivery dates, requests for product images, sample requests, PO extensions or revisions, and new development requests
  • Attend market meetings with merchandising to showcase new groups for the season
  • Weekly selling reports
  • GDSN Template

Brand Manager

Vida Shoes International
01.2022 - 04.2022

I worked with the General Manager and Internal sales manager to handle sales and product development for Jambu and JBU, a women’s comfort shoe brand.

Product Development Coordinator

Dreamwear
09.2020 - 12.2021

I worked with a senior product manager to manage product development for cut and sew intimates licensed brands Laura Ashley, Adrienne Vittadini and Delta Burke.


Designer Assistant/Internship

Vincetta
09.2017 - 09.2018

I worked with the founder of contemporary womenswear brand Vincetta through all aspects of sourcing, production, and sales.

Education

Bachelors - Fashion Business Management

Fashion Institute of Technology

Skills

  • Microsoft Excel
  • Retail Math
  • Product Management
  • Customer Relationship Management

Timeline

Account Manager

Black Diamond Accessories
05.2022 - Current

Brand Manager

Vida Shoes International
01.2022 - 04.2022

Product Development Coordinator

Dreamwear
09.2020 - 12.2021

Designer Assistant/Internship

Vincetta
09.2017 - 09.2018

Bachelors - Fashion Business Management

Fashion Institute of Technology
Jenna Fairbairn