Summary
Overview
Work History
Education
Skills
Softball, Shopping, Crafting
Additional Information
Timeline
Generic

Jenna Ferger

Summary

Enthusiastic Front Desk Receptionist, allows me to grow meaningful connections with clients, and co workers. Guarantees accurate schedules and responds to guest's questions. Keeps workspace organized and clean while delivering quality communication and administration services. Greets clients warmly to deliver comfort and ease during scheduled visits. I have learned more problem solving skills, and open communication in the workspace. Excels in calendar management, scheduling, and database administration. Learning flexibility, to help co workers when running behind on clients and how to adjust schedules accordingly.

Overview

4
4
years of professional experience

Work History

Hair Salon Receptionist

Altitude Salon
08.2022 - Current
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Handled payments and processed credit card transactions.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Assisted hairstylists when running behind on things.
  • Scheduled clients for future appointments, dealing with cancellations, no-show, pre-booking.
  • Operated telephone system to answer client's phone calls and assist them with their needs.

Employee

Swirls Frozen Yogurt
01.2020 - 08.2023
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Collaborated with management to develop marketing and promotional activities.

Education

Cosmetology License - Cosmetology

Colorado's Finest Salon And Spa Academy
Englewood, CO
05.2024

High School Diploma -

Cherokee Trail High School
Aurora, CO
05.2023

Skills

  • Customer Service Process Improvement
  • Maintaining Clean Work Areas
  • Multitasking
  • Good and open communication with clients and coworkers
  • Organizational Skills
  • Hardworking
  • Retail Sales
  • Laundry
  • Front Desk
  • Salon Software
  • Payment Handling
  • Phone Etiquette

Softball, Shopping, Crafting

  • I've played softball for 12 years now and even played all 4 years of highschool Ball. This taught me time management, and allowed me to work hard at softball and getting good grades to be allowed to play in highschool. It also taught me how to be a team player, and have good open communication. I recently quit competitive ball and would have played college ball, but decided to do Cosmetology school instead of college. I Now play slow pitch softball with adults during June and July.
  • My favorite thing to do is go shopping with my Grandma or even with friends or coworkers, it gives me much joy and excitement to look forward to the new items I got.
  • In my free time I very much enjoy doing little crafts like sewing either on my own or with my Grandma. I like planning little crafting events with my friends or team bonding things as well.

Additional Information

I love meeting new people and growing relationships. My goal in life is to always help people, and make them feel beautiful every time! Lastly, I love volunteering at animal shelters, and giving some bunnies and dogs all the love they deserve!

Timeline

Hair Salon Receptionist

Altitude Salon
08.2022 - Current

Employee

Swirls Frozen Yogurt
01.2020 - 08.2023

Cosmetology License - Cosmetology

Colorado's Finest Salon And Spa Academy

High School Diploma -

Cherokee Trail High School
Jenna Ferger