Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Ferran

Orem,Utah

Summary

Hi, I'm Jenna Ferran! Focused Assistant Store Manager known for creating stunning merchandise displays, providing exceptional customer service and improving revenue for location. Offering exemplary writing and oral communication skills. Well-versed in retail, sales, and personnel management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Sally Beauty Supply
11.2021 - 09.2023
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Production Assistant

Savers Thrift Store
03.2021 - 11.2021
  • Sorted and organized donated clothing based on size, type, and quality.
  • Attached price tags to clothing using a tag gun.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Experience Beauty Advisor

Ulta Beauty
06.2019 - 03.2021
  • Delivered exceptional service and beauty advice consistently to develop and grow loyal customer base
  • Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
  • Helped customers find desired items and sizes by closely supporting each person throughout the buying process
  • Calculated sales prices and total purchases, and processed cash or credit transactions
  • Helped maintain clean, orderly work environment
  • Utilized POS systems effectively to process customer orders and transactions
  • Completed multiple resets per day to keep merchandise well-organized and presentable.

Sales Associate

TJ Maxx
03.2019 - 07.2019
  • Provided accurate information to help customers quickly navigate store and acquire items for purchase
  • Restocked front lanes and displays, following established merchandising procedures and standards
  • Used POS system to scan customer purchases, calculate prices, and process transactions
  • Promoted credit and loyalty programs during customer interactions
  • Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
  • Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.

Communications Assistant

CaptionCall
01.2018 - 03.2019
  • Provided excellent customer service by dictating and captioning variety of conversational topics verbatim
  • Checked work for proper spelling, grammar and punctuation
  • Worked and focused in environment with noise and other distractions
  • Maintained high level of dictation speed and accuracy
  • Maintained strict confidentiality regarding information exchanged in captioned phone calls
  • Followed FCC requirements on answer times, prohibit hang-up, and confidentiality.

Education

GED -

Granite Peaks High School
Taylorsville, UT
10.2017

Skills

  • Customer service
  • Customer complaint resolution
  • Product merchandising
  • Product education
  • Multitasking
  • Customer engagement
  • Sales and Marketing
  • Records Maintenance
  • Goals and Performance
  • Employee Scheduling
  • Staff Supervision

Timeline

Assistant Store Manager

Sally Beauty Supply
11.2021 - 09.2023

Production Assistant

Savers Thrift Store
03.2021 - 11.2021

Experience Beauty Advisor

Ulta Beauty
06.2019 - 03.2021

Sales Associate

TJ Maxx
03.2019 - 07.2019

Communications Assistant

CaptionCall
01.2018 - 03.2019

GED -

Granite Peaks High School

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Jenna Ferran