Jenna Fitts

Conduct comprehensive assessments to identify an individual's clinical and psychosocial needs, choices, and preferences for services
· Assess and address health and safety issues as well as barriers to care and treatment including social determinants of health
· Collaborate with interdisciplinary team and incorporate input into comprehensive assessment and Life Plan
· Develop and maintain a person-centered Life Plan that coordinates and integrates an individual's clinical and non-clinical healthcare related needs and services
· Monitor and facilitate implementation of and provide updates as needed to the Life Plan
· Facilitate referrals to clinical and community resources, including planning, referrals, and follow-up for transitional care
· Engage families and natural supports into the care coordination process, promoting self-advocacy
· Document all services and maintain appropriate records following all established documentation procedures

Explored, developed, and implemented new program ideas for patients with a trauma sensitive approach
Assisted patients by promoting health, wellness and recovery through arts and crafts and mindfulness activities
Gathered feedback from patients and conducted new, creative activities

• Improved functional skills, promoted emotional health and physical wellbeing, increased independence, and facilitated full community participation
• Taught communication skills, social skills, self-help skills, and play skills to children on the autism spectrum through Applied Behavior Analysis principles.
• Completed daily applicable paperwork and treatment plan goals
• Promoted emotional health and physical wellbeing, increased independence, and facilitated full community participation through behavior modeling, psychoeducation and intervention

• Welcomed individuals to our office and took their names and appointment times
• Provided new prospective donors with forms and other documents that they must fill out
• Filed patient forms in the appropriate place after scanning them into the computer system
• Scheduled next appointments prior to individuals leaving the office
• Answered the phones and explained the plasma donation process and eligibility to prospective donors

Displayed cross-cultural communication skills while teaching English in Thailand.
· Wrote lesson plans to teach Thai students English vocabulary, grammar as well as the history of the united states and various topics in science
· Displayed strong public speaking skills while presenting lesson plans to a classroom of thirty + students

Responsible for generating sales appointments with customers that contact Basil Toyota to purchase vehicles

Excelled in exceeding monthly appointment and sales goals
Scheduled service appointments using Xtime service retention
Answered and directed all incoming calls to the appropriate department
Maintained dealership's social media and review pages

Delivered a premium customer experience by responding to customer phone and online inquiries in a prompt, professional and courteous manner

Responsible for taking pictures of both Toyota and Volkswagen dealerships new, and used inventory and importing to dealer website and other third party providers