Jenna Fleischer
North Richland Hills,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Keyholder
Gorjana
Southlake, TX
04.2023 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Completed store opening and closing procedures as per company guidelines.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Barista Trainer
Starbucks
Colleyville, TX
01.2020 - 04.2023
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Barista
Coffee Corner
Greeley, CO
08.2019 - 12.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Operated espresso machines and commercial coffee brewers to create beverages.
Stylist
Evereve
Southlake, TX
08.2018 - 08.2019
- Monitored current trends to understand fashions and better serve customer needs.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Advised client base of new products and seasonal fashions to increase store sales.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
Sales Associate
Gap
Hurst, TX
11.2017 - 08.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
Education
Master of Science - Archaeology
University College Dublin
Dublin, Ireland 08.2021 - 12.2022
Bachelor of Arts - Anthropology
Arizona State University
Tempe, AZ 05.2020 - 05.2021
Skills
Data Entry
Written and Verbal Communication
Planning and Coordination
Microsoft Office
Analytical and Critical Thinking
Problem-Solving
Interpersonal Communication
Customer consultation
Strategic selling
Timeline
Keyholder
Gorjana
04.2023 - Current
Master of Science - Archaeology
University College Dublin
08.2021 - 12.2022
Bachelor of Arts - Anthropology
Arizona State University
05.2020 - 05.2021
Barista Trainer
Starbucks
01.2020 - 04.2023
Barista
Coffee Corner
08.2019 - 12.2019
Stylist
Evereve
08.2018 - 08.2019
Sales Associate
Gap
11.2017 - 08.2018