Jenna Ford
Chester,WV
Summary
Professional in hospitality with thorough preparation for providing exceptional service. Skilled in customer engagement, multitasking, and maintaining clean and organized workspace. Strong focus on team collaboration and achieving results, ensuring adaptability with changing needs. Skilled in managing high-volume environments and ensuring patron satisfaction. Demonstrated ability to work effectively under pressure while maintaining positive and engaging attitude. Known for reliability, friendly demeanor, and ability to create welcoming environment.
Overview
20
20
years of professional experience
Work History
Cocktail Server
Mountaineer Casino Race Track and Gaming Resort
New Cumberland, WV
04.2006 - Current
- Delivered exceptional customer service in high-volume gaming environment.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Accurately processed drink orders and managed cash transactions efficiently.
- Collaborated with team members to ensure timely service during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Maintained accuracy and efficiency when processing sales transactions.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Coordinated with event planners for private parties, tailoring service to meet specific client needs and preferences.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
- Assisted in training new staff on menu offerings and service protocols.
Education
Criminal Justice
West Liberty University
West Liberty, WVDiploma -
Weir High School
Weirton, WVElementary Education
West Liberty University
West Liberty, WVSkills
- Cash handling
- Customer service
- Handling large groups
- Alcohol awareness
- Speed and efficiency
- Exceptional customer service
- Cleaning and sanitization
- Reliability and punctuality
- Efficient multitasking
- Payment processing
- Stress tolerance
- Reading body language
- POS system expertise
- Strong communication skills
- Complaint resolution
- Building rapport with customers
- Handling guest complaints
- Memory retention
Timeline
Cocktail Server
Mountaineer Casino Race Track and Gaming Resort
04.2006 - Current
Criminal Justice
West Liberty University
Diploma -
Weir High School
Elementary Education
West Liberty University