Jenna Forney
Lafayette,IN
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Outback Steakhouse. Proven ability to enhance guest engagement and satisfaction through effective communication and cash handling. Successfully trained new team members, fostering collaboration and improving service quality in fast-paced environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
Outback Steakhouse
01.2026 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction with timely order delivery.
- Managed food and beverage orders accurately, coordinating with kitchen staff to meet customer needs.
- Assisted in training new servers on menu items and service standards, fostering team collaboration.
- Maintained cleanliness of dining area and utensils, adhering to health and safety regulations consistently.
House Cleaner
Shine
12.2023 - 12.2025
- Maintained cleanliness and organization in residential properties, ensuring high client satisfaction.
- Utilized eco-friendly cleaning products and techniques to enhance service quality and safety.
- Trained new team members on efficient cleaning methods and company standards.
- Implemented time-saving strategies, improving overall workflow efficiency during cleaning tasks.
Certified Addiction Peer Recovery Coach
Pheonix Paramedics
10.2021 - 12.2023
- Developed individualized recovery plans to support client goals and ensure successful outcomes.
- Facilitated group sessions to enhance peer support and foster community engagement among clients.
- Provided crisis intervention strategies to clients, promoting safety and emotional stability during challenging situations.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for individuals in recovery.
Education
Certified Peer Support Professional - Addictions
Ivy Tech Community College of Indiana
Indianapolis, IN08-2026
Associate of Science - Surgical Technology
Ivy Tech State College
Lafayette08-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
Certified Peer Support Professional
Certified Addictions Peer Recovery Coach
CAPRC-1
Timeline
Server
Outback Steakhouse
01.2026 - Current
House Cleaner
Shine
12.2023 - 12.2025
Certified Addiction Peer Recovery Coach
Pheonix Paramedics
10.2021 - 12.2023
Certified Peer Support Professional - Addictions
Ivy Tech Community College of Indiana
Associate of Science - Surgical Technology
Ivy Tech State College