Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jenna Frederickson

Plover

Summary

Dynamic Customer Service Representative with a proven track record at Travel Guard, excelling in upselling and conflict resolution. Leveraging active listening and attention to detail, I consistently enhance customer satisfaction and drive sales growth. Recognized for efficiently resolving complaints, I thrive in high-pressure environments while maintaining professionalism.

Overview

8
8
years of professional experience

Work History

Occupational Processor

Travel Guard
Stevens Point
11.2022 - Current
  • Maintained strong relationships with internal departments such as underwriting, sales, and accounting.
  • Ensured proper security measures were taken when handling sensitive customer data.
  • Identified areas where processes can be improved upon to increase efficiency and productivity.
  • Supported team members and participated in cross-training as needed.
  • Reviewed and processed policy changes to ensure completeness and accuracy.
  • Ensured compliance with federal, state, and company policies throughout the processing cycle.
  • Worked with partners to complete policy applications for their customers

Customer Service Representative

Travel Guard
Stevens Point
04.2018 - 11.2025
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, to fit their needs

Education

High School Diploma -

Tomorrow River
Amherst, WI
06-2015

Skills

  • Inbound and outbound calling
  • Upselling techniques
  • Conflict resolution
  • Attention to detail
  • Active listening
  • Problem solving
  • Sales strategies
  • Call escalation

References

Scott Scharenbroch- Former manager at travel guard. 

715-252-2249

Sscharenbroch@deltadentalwi.com

Shari Schroeder- Former Coworker at Travel guard

715-697-6941

thejoyologist247@gmail.com

Elizabeth Cook- Former Coworker at Travel Guard

715-213-9057

Timeline

Occupational Processor

Travel Guard
11.2022 - Current

Customer Service Representative

Travel Guard
04.2018 - 11.2025

High School Diploma -

Tomorrow River

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