Jenna Gagnon
Ipswich,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Owner / Licensed Master Esthetician
Bare & Bronzed Aesthetics
Rowley, MA
07.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
Boutique Owner
Leni Boutique
Ipswich, MA
01.2021 - Current
- Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Managed the processing of online orders, ensuring accurate packing and shipping for satisfied customers.
- Optimized warehouse layout for better efficiency in picking, packing, and shipping orders.
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Coordinated photoshoots for new collections, collaborating with photographers, models, and styling teams for optimal results.
Home Staging Assistant
Fluff & Puff Home Staging
Ipswich, MA
02.2022 - 12.2024
- Assisted home stagers in creating visually appealing spaces to attract potential buyers.
- Increased client satisfaction by providing personalized staging recommendations for each property.
- Communicated effectively with team members, ensuring timely completion of all assigned tasks.
- Selected furniture, lighting and accessories to enhance design concepts.
- Streamlined the staging process through efficient organization and inventory management.
- Contributed to successful open houses by preparing properties with meticulous attention to detail.
Master Esthetician
Beautify Makeup Boutique And Spa
Ipswich, MA
10.2020 - 06.2023
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Stocked treatment rooms with proper supplies.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
Education
Endicott College
Beverly, MALicensed Master Aesthetician -
Catherine Hinds Institute of Esthetics
Woburn, MA05.2019
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Planning
- Business launch
Timeline
Owner / Licensed Master Esthetician
Bare & Bronzed Aesthetics
07.2023 - Current
Home Staging Assistant
Fluff & Puff Home Staging
02.2022 - 12.2024
Boutique Owner
Leni Boutique
01.2021 - Current
Master Esthetician
Beautify Makeup Boutique And Spa
10.2020 - 06.2023
Endicott College
Licensed Master Aesthetician -
Catherine Hinds Institute of Esthetics