Hi, I’m
Kristeen Hansen
Sandy,UT
Summary
Dynamic esthetician and business owner with a proven track record at Unique Skin Studio, excelling in customer relations and small business operations. Leveraged relationship-building and marketing skills to achieve significant client retention and financial growth. Expert in client service, fostering trust and satisfaction through exceptional care and innovative treatments.
Overview
34
years of professional experience
Work History
Unique skin studio LLC Draper, Ut
Owner operator license master Esthetician
04.2011 - Current
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Performed advanced skin analysis to determine appropriate treatment plans for clients'' specific needs.
- Achieved high levels of client retention by building rapport and addressing individual concerns with empathy and professionalism.
- Educated clients on proper skincare techniques, leading to increased self-care practices at home.
- Developed customized at-home skincare routines for clients to maintain results between appointments.
- Contributed to the spa''s success by consistently receiving positive feedback from clients and maintaining a high level of repeat business.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Stocked treatment rooms with proper supplies.
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Assisted in inventory management by tracking products used during treatments and replenishing stock as needed.
- Welcomed clients arriving for appointments.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Created repeat business by developing long-term relationships with regular customers.
- Educated patients on treatment options.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Provided clients with knowledge of all cosmetic services being provided.
Self-employed Booth Rent
Professional Nail Technician
09.1990 - 07.2000
Job overview
- Demonstrated proficiency in various nail enhancement techniques such as acrylics, gels, dipping systems, and silk wraps for diverse client needs.
- Ensured strict adherence to state board regulations regarding sanitation procedures for tools, equipment, surfaces which contributed to the overall safety profile of the salon environment.
- Assisted in training new nail technicians, sharing industry knowledge and best practices for exceptional service delivery.
- Utilized advanced knowledge of skin care treatments to provide targeted hand massages during manicures or foot massages during pedicures for enhanced relaxation experiences.
- Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
- Strengthened customer loyalty with outstanding time management, ensuring appointments were completed on schedule without compromising quality.
- Enhanced customer satisfaction by providing high-quality manicure and pedicure services.
- Maintained inventory of supplies, anticipating needs, and placing orders to ensure adequate stock levels at all times.
- Developed professional relationships with clients by addressing concerns and resolving issues promptly.
- Delivered top-notch hygiene standards by maintaining a clean, sanitized, and organized work station.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Oversaw schedule to manage appointments of new and existing clients.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided clients with advice and education on best nail care practices.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Educated clients on proper use of salon products.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Executed pedicures and manicures using professional quality products and tools.
- Administered polishes, creams and cuticle oils.
- Grew repeat client base through effective marketing and customer service.
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Assisted customers in selecting and applying appropriate nail colors.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Followed proper safety and sanitation guidelines while performing nail services.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Collaborated with other members of salon staff to provide amazing client experience.
- Offered personalized services according to needs and preferences.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Performed detailed trimming, filing and other nail services.
- Designed creative nail art designs and patterns.
- Cleaned and sanitized tools and equipment before each client.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Responded to customer requests and concerns about gel application and nail art designs.
- Communicated effectively with management concerning important customer issues.
Education
Echelon Edge Academy Hair, Nails And Esthetic , Sandy, UT
License Master, Esthetician from Skincare
06.2011
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Marketing
- Business marketing
Timeline
Owner operator license master Esthetician
Unique skin studio LLC
04.2011 - Current
Professional Nail Technician
Self-employed Booth Rent
09.1990 - 07.2000
Echelon Edge Academy Hair, Nails And Esthetic
License Master, Esthetician from Skincare
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