Jenna Gerhardt
Kettering,OH
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Woodhouse Spa. Skilled in administrative support and guest relations, adept at problem-solving and electronic recordkeeping. Successfully mentored new hires, improving team efficiency by 30%.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
Woodhouse Spas
06.2022 - 09.2024
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
Front Desk Concierge
Woodhouse Spas
07.2021 - 06.2022
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
Line Cook
Bibibop Asian Grill
02.2021 - 07.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Server Trainer
Larosas
09.2017 - 12.2020
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
High School Diploma -
Fairmont High School
Kettering, OHOhio State License - Advanced Esthetics
Aveda Fredrics Institute-Cincinnati
West Chester03.2025
Skills
- Administrative Skills
- Administrative Support
- POS Systems
- End-of-day reporting
- Problem-solving skills
- Electronic Recordkeeping
- Guest Relations
- Inventory understanding
Timeline
Front Desk Coordinator
Woodhouse Spas
06.2022 - 09.2024
Front Desk Concierge
Woodhouse Spas
07.2021 - 06.2022
Line Cook
Bibibop Asian Grill
02.2021 - 07.2021
Server Trainer
Larosas
09.2017 - 12.2020
High School Diploma -
Fairmont High School
Ohio State License - Advanced Esthetics
Aveda Fredrics Institute-Cincinnati
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