JENNA HAIGHT
Orlando
Summary
Skilled Unit Secretary/Technician offering demonstrated expertise in patient care developed in almost 2 years of healthcare experience. Skilled at supporting clinical and administrative staff, handling high volumes of patients, and charting updates. Flexible team player with positive and upbeat nature.
Overview
4
4
years of professional experience
Work History
Unit Secretary/Technician
Winnie Palmer Hospital For Women And Babies
02.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Provided information for patient admissions and discharges to foster timely processing.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Maintained patient confidentiality in line with HIPAA regulations.
- Evaluated and implemented changes to unit procedures based on feedback from staff, improving efficiency without compromising patient care quality.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Barista/Barista Trainer
Starbucks
05.2021 - 01.2023
- Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team
- Anticipates customer and store needs by constantly evaluating the environment and customers for cues
- Maintains the "Third Place" environment during each shift
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Maintains a clean and organized workspace so that partners can locate resources and products as needed
- Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety, and sanitation guidelines for all products
Sales Associate/Framer
Michael's
07.2020 - 12.2020
- Adhere to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
- Provide a fast and friendly check out experience; execute cash handling to standards
- Engage customers on benefits of Rewards program and complete enrollments
- Support the merchandise return / go back process and general store recovery
- Acknowledge customers, help locate product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Support shrink and safety programs
- Assist with Omni channel processes
- Cross trained in Custom Framing selling and production
Education
Associate of Science - Nursing
Seminole State College of Florida
Sanford, FL08.2026
High School Diploma -
Orange County School of The Arts
Santa Ana, CA06.2019
Skills
- Medical Terminology
- EPIC Systems
- Patient Scheduling
- CPT Coding
- Insurance Authorizations
- Data Management
- HIPAA Compliance Understanding
- Administrative & Clinical Support
- Computer Proficiency
Accomplishments
- Won "Honors Award" from Orlando Health in July, 2024 for precepting several new nursing assistants and secretaries on the unit.
- Won “ACE Award” from Michael's Store in September, 2020 for "Always Achieving Excellence" in customer service.
Timeline
Unit Secretary/Technician
Winnie Palmer Hospital For Women And Babies
02.2023 - Current
Barista/Barista Trainer
Starbucks
05.2021 - 01.2023
Sales Associate/Framer
Michael's
07.2020 - 12.2020
Associate of Science - Nursing
Seminole State College of Florida
High School Diploma -
Orange County School of The Arts