Jenna Hanlon
Leander,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
1
1
year of professional experience
Work History
Shift Lead
Nothing Bundt Cakes
06.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
High School Diploma -
Leander High School
Leander, TX05.2023
Skills
- Customer Loyalty
- Operation Monitoring
- Guest Satisfaction
- General Housekeeping
- Safe Work Practices
- Food Safety and Sanitation
- POS Transactions
- Customer Care
Languages
American Sign Language
Limited Working
Timeline
Shift Lead
Nothing Bundt Cakes
06.2022 - Current
High School Diploma -
Leander High School
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