Jenna Harris
Cockeysville,United States
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
11
11
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Resort
Orlando, FL
12.2023 - Current
- Adhered to all safety regulations set forth by local authorities and company policy.
- Delivered exceptional customer service experiences through positive interactions with guests.
- Conducted regular inspections of rides and equipment making sure they are functioning properly.
- Greeted guests and provided information regarding attractions, dining options, and special events.
- Ensured safety of all guest by monitoring ride queues, enforcing rules, and providing assistance when needed.
- Assisted with loading and unloading of rides to ensure a safe environment for guests.
- Operated cash registers accurately and efficiently while ensuring proper security procedures were followed.
Bartender
Lib’s Grill
Perry Hall, MD
09.2023 - 01.2024
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Provided exceptional service to high volume of daily customers.
Director
Kid’s Revolution
Cockeysville, MD
01.2014 - 12.2023
- Recruited, hired and trained employees on operations and performance expectations.
- Cultivated and maintained relationships to promote positive work culture.
- Guided and motivated staff to drive maximum performance.
- Planned and implemented engaging activities to encourage creativity and expression.
- Assisted children in development of social, communication and problem-solving skills.
Bartender
The Tillery Team
Owings Mills, MD
05.2022 - 08.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server /Bartender
Power Plant Live
Baltimore, MD
12.2021 - 04.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server/Bartender
The Greene Turtle Sports Bar & Grille
Hunt Valley, MD
04.2021 - 12.2021
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
High School Diploma -
Dulaney High School
Timonium, MD05.2016
Skills
- Safe Serving Knowledge
- Alcohol Ordering
- Suggestive Selling
- Beer, Wine and Soju Cocktails
- Proficient in Mixology
- Teamwork and Professionalism
- Hospitality and Guest Service
- CPR Certified
- First Aid and CPR
Timeline
Attractions Cast Member
Walt Disney World Resort
12.2023 - Current
Bartender
Lib’s Grill
09.2023 - 01.2024
Bartender
The Tillery Team
05.2022 - 08.2022
Server /Bartender
Power Plant Live
12.2021 - 04.2022
Server/Bartender
The Greene Turtle Sports Bar & Grille
04.2021 - 12.2021
Director
Kid’s Revolution
01.2014 - 12.2023
High School Diploma -
Dulaney High School
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