Jenna Haslam
Lamoine,ME
Summary
Dedicated Lead Service Coordinator with a proven track record in client advocacy and service monitoring. Expertise in optimizing workflows and mentoring teams to enhance service delivery and client satisfaction.
Overview
10
10
years of professional experience
Work History
Lead Service Coordinator
Freedom Forever Solar
05.2019 - 04.2026
- Coordinated scheduling and logistics for solar installation projects to optimize workflow efficiency.
- Analyzed service data to identify trends, driving process improvements to enhance overall service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Mentored junior coordinators, fostering professional growth and enhancing team performance.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
- Streamlined communication between service departments, ensuring timely updates and reducing errors.
- Monitored progress towards service plan goals.
- Developed and maintained accurate records of programs and services.
Solar Energy Consultant
My Smart House
04.2016 - 04.2019
- Conducted energy assessments to evaluate solar system feasibility and performance.
- Advised clients on solar technology options.
- Trained junior consultants on industry best practices and client engagement strategies.
- Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
- Strengthened client relationships through exceptional communication skills and a commitment to understanding individual needs.
- Performed door-to-door booking appointments.
Education
High School Diploma -
Ellsworth High School
Ellsworth, ME06-2015
Skills
- Telephone communication
- Team leadership
- Proficiency in office programs
- Detail orientation
- Time management
- Multitasking
- Relationship building
- Attention to detail
Timeline
Lead Service Coordinator
Freedom Forever Solar
05.2019 - 04.2026
Solar Energy Consultant
My Smart House
04.2016 - 04.2019
High School Diploma -
Ellsworth High School