Jenna Hoard
Lafayette,LA
Summary
Detail-oriented administrative professional with 3+ years of leadership and operations experience at Club4Fitness. Proven ability to manage data, reporting, scheduling, and internal processes with high accuracy and efficiency. Consistently exceeded KPI targets while maintaining top-tier performance rankings. Skilled in Excel, Google Sheets, Gmail calendar management, reporting systems, and workflow organization. Seeking a remote administrative or data entry focused role centered on backend operations and task execution.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Club4Fitness
09.2022 - 05.2026
- Promoted internally from Front Desk Associate to Manager on Duty and then to Assistant General Manager within first year
- Managed daily operations and administrative workflows for a 15 person team
- Consistently ranked Top 3 in sales performance, exceeding monthly membership goals
- Maintained 80–90%+ KPI performance (90% bank draft rate, 80%+ premium conversion)
- Performed daily outbound sales calls to schedule facility tours, follow up with leads, and drive membership sales
- Generated and maintained daily reports using Microsoft Excel and Google Sheets
- Managed scheduling, payroll coordination, and time tracking via Paycom
- Led onboarding and training processes with accurate documentation
- Maintained records for inventory, deposits, and billing systems
- Resolved discrepancies in billing and operational data
- Improved internal workflows for efficiency
- Independently managed operations in absence of General Manager
Education
Diploma -
Lafayette High School
01-2013
Skills
- Data Entry
- Microsoft Excel
- Google Sheets
- Reporting
- Administrative Support
- Gmail & Calendar Management
- Scheduling Systems (Paycom)
- Workflow Organization
- Record Keeping
- Task Prioritization
- Operations management
- Inventory control
Timeline
Assistant General Manager
Club4Fitness
09.2022 - 05.2026
Diploma -
Lafayette High School