Jenna Hollon

15+ years of Disney operations, analytics, and logistics experience supporting high-volume workflows, guest services, and cross-departmental coordination. Proven ability to manage 100+ concurrent requests while maintaining 98% accuracy, compliance, and service quality. Recognized as a trusted resource for peers and leadership, providing analytical insights, informal training, and process recommendations. Proven ability to build strong relationships and handle correspondence with clients, including high-level executives. Skilled in consulting, conflict management, and anticipating client needs to recommend and implement effective business solutions. Advanced proficiency in Excel, SharePoint, Smartsheet, and internal Disney analytics systems.

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

• Team player with strong interpersonal skills and proven ability to work across all organizational levels in a multicultural environment.
• Demonstrated ability to handle confidential and sensitive information with discretion.
• Excellent analytical, organizational, and communication skills with proven results in trend analysis and business reporting.
• Thrives in fast-paced environments, balancing independent initiative with collaboration and cross-functional alignment. Recognized for adaptability, professionalism, and maintaining Disney’s standard of excellence.