Patricia Janjua
Steubenville,OH
Summary
Dynamic professional with extensive experience at JCDJFS, excelling in operations management and staff development. Proven ability to enhance customer satisfaction through effective conflict resolution and strategic planning. Skilled in document management and multitasking, consistently achieving high performance evaluations while fostering a collaborative team environment.
Overview
29
29
years of professional experience
Work History
Group Life Coordinator
JCDJFS
Steubenville, OH
10.2025 - Current
- Coordinated case management processes to streamline service delivery for clients.
- Assisted in developing outreach strategies to enhance community engagement and resource access.
- Facilitated training sessions for new staff on operational protocols and client support initiatives.
- Maintained accurate documentation of client interactions and services provided for compliance purposes.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Completed bi-weekly payroll for Number employees.
- Interceded between employees during arguments and diffused tense situations.
Supervisor
JCDJFS
Steubenville, OH
05.2006 - 10.2025
- Supervised daily operations, ensuring compliance with state regulations and organizational policies.
- Led training sessions for staff, enhancing team performance and knowledge retention.
- Implemented process improvements, increasing efficiency in case management workflows.
- Monitored service delivery metrics, identifying areas for operational enhancements.
- Developed and maintained relationships with community partners to expand resource offerings.
- Facilitated conflict resolution among team members, fostering a collaborative work environment.
- Evaluated staff performance, providing constructive feedback to support professional development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
Youth Leader
Jefferson County CSB Biard
Steubenville, OH
06.1997 - 05.2006
- Facilitated youth engagement programs, fostering personal growth and community involvement.
- Developed and implemented workshops focusing on leadership skills and teamwork.
- Mentored diverse groups of youth, promoting inclusivity and empowerment.
- Collaborated with local organizations to enhance resources available for youth development.
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Mentored young individuals, emphasizing the importance of goal-setting and selfimprovement.
- Enhanced youth engagement by incorporating interactive games and team-building activities.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Mentored and coached youth in developing communication, problem-solving and decision-making skills.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
- Empowered young people by offering them opportunities to lead group discussions or present on topics they were passionate about.
- Organized successful fundraising events, securing resources for youth programs.
- Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
- Provided emotional support for struggling youths, including one-on-one mentoring sessions where appropriate.
- Recruited new members through targeted outreach efforts such as school visits or social media campaigns.
- Coordinated volunteer opportunities for participating youths, fostering a sense of community involvement and responsibility.
- Collaborated with youth, parents, teachers and community members to promote youth leadership initiatives and enhance communication.
- Enhanced communication skills among youth with targeted workshops, preparing them for future academic and professional challenges.
- Facilitated open discussions on pressing social issues, encouraging critical thinking and empathy.
- Advocated for youth needs and interests in community forums, raising awareness and driving change.
- Supported academic success with homework help sessions and study skill workshops.
- Fostered safe and inclusive environment, ensuring all participants felt valued and heard.
- Bolstered self-esteem and confidence among participants through personalized mentoring sessions.
- Facilitated communication between clients and other service providers.
- Monitored progress towards service plan goals.
- Developed and maintained accurate records of programs and services.
Education
Master of Science - Mental Health
Southwest University
New Mexico 01.2018
Bachelor of Science - Criminal Justice
Kaplan University
Davenport, IA01.2010
Skills
Multitasking and organization
Customer service
Data entry
Decision-making
Work Planning and Prioritization
Relationship building
MS office
Discretion and confidentiality
Schedule coordination
Document management
Scheduling and calendar management
Presenting ideas and plans
Recordkeeping
Staff management
Strategic planning
Meeting coordination
Event planning
Project assistance
Schedule management
Administrative leadership
Database management
Regulatory compliance
Operations management
Point of contact
Staff supervision
Information collection
Best practices implementation
Report writing
Document control
Professional networking
Team oversight
Budget management
Consulting
Administrative oversight
Data retrieval systems
Writing requirements
Updating stakeholders
Problem-solving
Time management
Attention to detail
Clear communication
Team collaboration
Adaptability and flexibility
Verbal and written communication
Task prioritization
Deadline management
Conflict resolution
Workflow management
Risk management
Stakeholder management
Scheduling expertise
Microsoft office
Team leadership
Documentation and recordkeeping
Phone and email etiquette
Coaching and mentoring
Handling complaints
Staff training
Employee supervision
Staff development and training
Office management
Documentation and control
Support services
Motivational leadership
Scheduling
New hire orientation
Policy and procedure modification
Quality assurance
Goal setting
Timeline
Group Life Coordinator
JCDJFS
10.2025 - Current
Supervisor
JCDJFS
05.2006 - 10.2025
Youth Leader
Jefferson County CSB Biard
06.1997 - 05.2006
Master of Science - Mental Health
Southwest University
Bachelor of Science - Criminal Justice
Kaplan University