Jenasiqua Jones
Colleciton Specialist
3962 W Calle Segunda ,AZ
Summary
Detail-oriented professional with experience in data management and customer service. Proven ability to maintain accurate records and communicate effectively with diverse individuals. Seeking to leverage these skills in a healthcare data entry role.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
Collection Specialist
GM Financial
Chandler, AZ
09.2022 - Current
- Managed portfolio of 350 accounts, achieving 65% reduction in delinquency through strategic collection techniques.
- Negotiated payment arrangements with customers, ensuring 95%+ data accuracy for reporting.
- Conducted skip-tracing activities to locate hard-to-reach customers.
- Collaborated with legal team on escalated accounts, ensuring compliance with FDCPA regulations.
Loan Advisor
Bridgecrest
Mesa, AZ
01.2020 - 02.2023
- Contributed towards continuous improvement initiatives within organization by sharing best practices and suggesting process enhancements.
- Maximized efficiency in processing loan applications through use of advanced software tools and platforms.
- Maintained up-to-date knowledge of current lending regulations, ensuring compliance with all applicable laws and policies in every client interaction.
- Managed over 250 customer calls per day.
Mechanical Assembler
Pacific Scientific Energetic Materials Company
Chandler, AZ
02.2018 - 05.2020
- Collaborated with engineers to develop innovative solutions for complex mechanical challenges that arose during assembly processes.
- Supported cross-functional teams in troubleshooting issues related to product design or manufacturing processes when necessary.
- Maintained accurate inventory records of parts and materials used in each project, ensuring adequate supply levels were maintained at all times.
- Enhanced worker skills through continuous learning and knowledge sharing with colleagues, leading to improved overall performance across team.
Education
Graduate Certificate - Completion in Java Program
Grand Canyon University
Phoenix, AZ 10.2022 - 12.2023
High School Diploma -
Ganado High School
Ganado, AZ 01.2000 - 05.2014
Skills
Certification
Google Cybersecurity Professional Certificate, Google
Timeline
Graduate Certificate - Completion in Java Program
Grand Canyon University
10.2022 - 12.2023
Collection Specialist
GM Financial
09.2022 - Current
Loan Advisor
Bridgecrest
01.2020 - 02.2023
Mechanical Assembler
Pacific Scientific Energetic Materials Company
02.2018 - 05.2020
High School Diploma -
Ganado High School
01.2000 - 05.2014
Google Cybersecurity Professional Certificate, Google
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