Jenna Kaiser

Working directly with Personal Investing clients. Key responsibilities include: Problem Solving, Issue Management, Drive to Resolution, and Document Concerns in a fast-paced environment. Creating relationships and standards though effective communication. Collaborative environment working with leaders and peers in order to drive customer satisfaction. Continuous growth of knowledge with internal systems, client advocate, and organizational goals.

Provided consistently excellent customer service by meeting quality expectations of the customers. Ability to multitask seamlessly between face-to-face interactions, filling orders, and finalizing transactions. Responsible to monetary transactions, to ensure accuracy during all types of payments.

Assisted with children's' programs as well as events for the community, like farmers markets for example. Responsibilities included answering patrons' questions and navigation of the library and material to be located, restocking of inventory, and returned books.