Jenna Kamzan
Los Angeles,CA
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Luxury Client Advisor
Larchmont Jewelers
Los Angeles, USA
02.2026 - Current
- Direct fine jewelry and timepiece purchases by determining fine jewelry preferences and style configurations
- Translate client behavior to optimize and align curated events within CRM
- Drive event performance by defining client lists and executing outreach aligned with featured inventory and purchase history
- Internalize brand training across watch and jewelry houses; retain specifications, model distinctions, and presentation standards at point of sale
- Produce brand guide concepts and social image assets with the Creative Director and Head of Brand
- Set up case presentation daily to reflect inventory priorities, event focus, and visual standards
Luxury Customer Success & Sales Operations Specialist
Adiamor
Los Angeles, USA
11.2023 - 08.2025
- Directed the complete diamond purchasing process, inspecting stones for quality and setting compatibility, selecting suppliers based on cost, tariffs, and shipping timelines, and scheduling deliveries to align with production deadlines
- Managed client and B2B supplier relationships as the primary contact, maintaining accounts, understanding client goals and preferences, and providing proactive updates to ensure satisfaction and retention
- Exceeded $350,000 of sales within the first year.
- Coordinated with CAD, Production, and QC teams to align order specifications, verify quality, track progress, and resolve issues under deadlines
- Drove account growth and product strategy by analyzing the best sellers, forecasting trends, gathering client feedback, and collaborating with sales and social media marketing lead to identify upsell and cross-sell opportunities
- Utilized CRM software to track customer preferences, follow up on leads, and maintain a database for future marketing initiatives
- Negotiated contracts and pricing agreements with clients, ensuring profitability while maintaining customer satisfaction
- Managed the entire sales process from prospecting to closing deals, consistently meeting or exceeding monthly quotas
Contract Sales Design Consultant
Galaxy Draperies
Los Angeles, USA
02.2023 - 07.2023
- Guided clients in selecting materials based on pain points, goals, style, and budget, translating choices into purchase orders
- Oversaw multiple client projects, scheduling window installations around shifting production timelines and product availability
- Served as point person to the Chief Marketing Officer, channeling client insights and sales feedback to shape campaigns, product assortments, and expansion into a new market bracket
Custom Jewelry Sales & E-Commerce Associate
Brilliant Earth
West Hollywood, USA
08.2022 - 02.2023
- Managed the entire sales cycle from prospecting to closing deals, consistently achieving high conversion rates
- Maintained comprehensive sales reports analyzing KPIs such as conversion rates, average deal size, and pipeline velocity for senior management review
- Implemented visual merchandising guidelines to create visually appealing displays that increased customer engagement
Freelance Assistant Textile Designer
Beatnik Studio
Los Angeles, USA
01.2022 - 01.2023
- Build over 500 workable layered files from flat digital assets for seasonal fashion collections, including seamless repeats and tech pack components
- Streamlined the production process by creating hundreds of reusable templates for commonly used assets
- Developed and maintained a library of design assets for easy access by the design team
Freelance Illustrator and Surface Designer
Contract Based
Los Angeles, USA
01.2016 - 11.2022
- Designed brand kits, logos, event collateral, and commissioned artwork for fashion, wellness, and home decor companies and print-on-demand platforms
- Produced custom mask collections for LIT Method fitness studio, UCLA physicians, and fitness influencers during the pandemic
Fashion Stylist
Saks Fifth Avenue / Nordstrom / True Religion
Beverly Hills, USA
01.2011 - 03.2016
- Ranked top 10 in sales for Nordstrom 80% of the time
- Styled VIP clientele and collaborated on branded initiatives, retail activations, and seasonal launches through trend and market research
- Achieved the highest client conversion rate at both Saks Fifth Avenue and True Religion
- Developed strong relationships with key clients through regular communication and proactive problem-solving initiatives
Education
Graphic Design Certificate - Digital Design
Otis College of Art and Design
03.2020 - 05.2022
Fashion Design - Bachelor of Arts
California State University
Los Angeles, CA 08.2017 - 12.2019
Fashion Design - Undergraduate Studies
FIDM
Los Angeles, CA 08.2007 - 04.2009
Skills
- Customer relationship management
- Sales strategy development
- Market analysis
- Product merchandising
- Vendor negotiation
- Problem solving
- Client engagement
- Attention to detail
- Custom jewelry manufacturing
- Technical grading knowledge and GIA standards
- Jewelry photography
- Inventory management
- Written communication
- Visual merchandising
- Trend analysis
- Sales strategy and negotiation tactics
- Account management
- Strong visualization
- Client relationship management
- CRM software utilization
- Event performance strategy
- Sales forecasting
- Client insights analysis
- Sales presentations (in person, virtual)
- Brand representation
- Consultative selling
- Merchandising proficiency
- Social media marketing
- Strategic account management
- Contract negotiation
- Customer experiences and oversight
- Digital content creation
- Brand development
- Visual storytelling
- Social media strategy
- Graphic design
- Illustration
- Photography
- Adobe creative suite
- Google analytics
- Video editing
- Community engagement
- Digital copywriting
- Image manipulation
- Campaign creation
Timeline
Luxury Client Advisor
Larchmont Jewelers
02.2026 - Current
Luxury Customer Success & Sales Operations Specialist
Adiamor
11.2023 - 08.2025
Contract Sales Design Consultant
Galaxy Draperies
02.2023 - 07.2023
Custom Jewelry Sales & E-Commerce Associate
Brilliant Earth
08.2022 - 02.2023
Freelance Assistant Textile Designer
Beatnik Studio
01.2022 - 01.2023
Graphic Design Certificate - Digital Design
Otis College of Art and Design
03.2020 - 05.2022
Fashion Design - Bachelor of Arts
California State University
08.2017 - 12.2019
Freelance Illustrator and Surface Designer
Contract Based
01.2016 - 11.2022
Fashion Stylist
Saks Fifth Avenue / Nordstrom / True Religion
01.2011 - 03.2016
Fashion Design - Undergraduate Studies
FIDM
08.2007 - 04.2009