Christopher Laguna
New York
Overview
5
5
years of professional experience
Work History
Luxury Client Advisor
Ralph Lauren
New York
09.2022 - Current
- Consistently generated over $1M in annual sales through strategic up-selling, cross-selling, and thoughtful client outreach.
- Acted as a trusted wardrobe consultant, providing tailored recommendations, and building lasting relationships.
- Led and trained new and existing associates, fostering a positive store culture that strengthened onboarding and team performance.
- Elevated store experience and teamwork, contributing to a 30% YTD increase in overall store sales.
- Managed sales floor and back-of-house operations, including merchandising, inventory, and financial records.
- Coordinated appointments, payments, and inter-store client requests efficiently.
Guest Service Coordinator
Ralph Lauren
03.2022 - 09.2022
- Worked closely with other stores to ensure seamless client experiences.
- Managed client records, scheduled appointments, and handled payments efficiently.
- Kept inventory organized, supported merchandising projects, and maintained the store's polished look.
- Handled cash and financial records with accuracy and care.
- Supported both back-of-house and sales floor operations to keep the store running smoothly.
Home Health Aide
Alastar Home Care
11.2020 - 06.2022
- Provided personalized care and support, fostering trust and well-being for clients with diverse needs.
- Maintained detailed records and care plans to ensure accurate reporting and continuity of service.
- Encouraged engagement in activities to boost mood, wellness, and overall satisfaction.
- Managed appointments, transportation, and client schedules with reliability and professionalism.
- Communicated effectively with clients and families, building strong relationships, and ensuring consistent care.
Education
Bachelor of Arts - Business Administration And Management
Baruch College
New York (City), NY05-2024
High School Diploma -
Talent Unlimited High School
New York, NY06-2020
Skills
- Team leadership and staff development
- Client relationship building and personalized service
- Sales strategy and revenue growth
- Performance management and coaching
- Active listening and conflict resolution
- Appointment scheduling and client record management
Languages
Spanish
Timeline
Luxury Client Advisor
Ralph Lauren
09.2022 - Current
Guest Service Coordinator
Ralph Lauren
03.2022 - 09.2022
Home Health Aide
Alastar Home Care
11.2020 - 06.2022
Bachelor of Arts - Business Administration And Management
Baruch College
High School Diploma -
Talent Unlimited High School