Abigail Guzman
Houston,TX
Summary
A results-focused manager with a proven track record of successfully leading talented sales personnel. Skilled in effectively engaging with staff to discuss sales performance, maintaining accountability, and recognizing outstanding achievements. Driven to uphold service standards by providing comprehensive support to staff in handling service issues and managing customer communications.
Overview
16
16
years of professional experience
Work History
Luxury Client Advisor
Neiman Marcus
Houston, TX
11.2023 - Current
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
Brand Ambassador Team Lead
Yves Saint Laurent
Houston, TX
06.2022 - 11.2023
- Conduct consultations to understand client's desired outcome and assessed skin type and face structure
- Maintain full stock of inventory and properly sanitized makeup tools to avoid spread of infection
- Maintain sales goal of $1,000 per day
- Mentored new Brand Ambassadors to ensure consistent messaging and best practices were followed across the team.
- Provided comprehensive reports on event outcomes, including sales data analysis, customer feedback, and recommendations for future improvements in strategy or tactics.
Business Development Manager
New Fade City
Angleton
08.2018 - 10.2022
- Drove and maintained company sales and growth by 120% within a 3 month period in 2019
- Researched and identified opportunities for account growth, account penetration and market expansion
- Represented company and promoted products at conferences and trade association meetings
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Generated new business with marketing initiatives and strategic plans
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
Retail Sales Manager
Ulta
Lake Jackson, TX
06.2017 - 12.2019
- Managed day-to-day staffing and handled scheduling for all retail store employees
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Exceeded targets by building, directing and motivating high-performing sales team
- Assisted in increasing quarterly sales revenue by 75% over goal
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Lancôme Counter Manager
Dillards
Lake Jackson, TX
10.2012 - 05.2017
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events
- Trained, coached and motivated 7-person team to achieve personal productivity and company goals and objectives
- Drove business from $175K counter to $325k
Office Manager
ABCO Contractors
Angleton, TX
02.2009 - 12.2015
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Compared vendor prices and negotiated for optimal savings
Education
Bachelor In Business -
University of Phoenix
Tempe, AZ06.2018
High School Diploma -
Angleton High School
Angleton, TX05.2008
Skills
- Strategic Planning and execution
- Managing Operations and Efficiency
- Building mutually beneficial relationships with skincare brands to cross sale
- Expert ability to establish and maintain strong, effective working relation with culturally diverse people in diverse environments
- Management Team-Building
- Shared vision and strategy to achieve sales goals
- Sales team leadership
Languages
Spanish
Native or Bilingual
Timeline
Luxury Client Advisor
Neiman Marcus
11.2023 - Current
Brand Ambassador Team Lead
Yves Saint Laurent
06.2022 - 11.2023
Business Development Manager
New Fade City
08.2018 - 10.2022
Retail Sales Manager
Ulta
06.2017 - 12.2019
Lancôme Counter Manager
Dillards
10.2012 - 05.2017
Office Manager
ABCO Contractors
02.2009 - 12.2015
Bachelor In Business -
University of Phoenix
High School Diploma -
Angleton High School