Krystin Rios
DENVER,CO
Summary
Accomplished Luxury Client Advisor and Fragrance Specialist with a proven track record at Neiman Marcus, excelling in client relationship management and consultative selling. Spearheaded a CRM system overhaul, boosting client satisfaction, and led fragrance sales to soar by 45%. Expert in strategic planning and industry awareness, blending advanced MS Office skills with unparalleled client service.
Overview
6
6
years of professional experience
Work History
Luxury Client Advisor
Neiman Marcus
10.2022 - Current
- Consistently exceeded monthly sales targets by 33%, managing a client portfolio valued at $4M+ and achieving annual sales of $1.7M through personalized luxury consultations and strategic clienteling.
- Cultivated exclusive relationships with professional NBA athletes, curating personalized wardrobes for game day appearances and special events.
- Streamlined client communication processes by implementing a new CRM system, reducing response time by 50% and improving client satisfaction
- Demonstrated comprehensive knowledge of luxury merchandise, including limited editions, brand heritage, and craftsmanship details to deliver educational and compelling product presentation
- Orchestrated private shopping experiences for elite clientele, generating $25,000 in single event sales
Fragrance Specialist
Maison Francis Kurkdjian
10.2022 - Current
- Led top ranking brand in the fragrance department to achieve 45% year-over-year growth, consistently ranking as a top fragrance specialist.
- Consistently exceeded monthly sales targets by 30% through client relationship management, managing a portfolio valued at $2M+.
- Developed new standard operating procedures for fragrance demonstrations and sampling, improving client experience.
- Developed and led masterclasses for VIP clients, resulting in 65% increased in sales and strengthened client relationships.
- Maintained expert knowledge of 200+ fragrances across luxury houses, including limited editions, exclusive collections, and historical brand heritage.
Freelance Writer
Self Employed
05.2020 - 09.2024
- Wrote and edited high-quality content and visually impactful programs related to lifestyle and fashion under deadline pressure with exciting, captivating, and authentic approach.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers, enhancing traffic by 22%.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Revitalized social media presence by introducing consistent and authentic content voice, growing followership and enhancing user interaction.
Beauty Counter Manager
Macys Department Store
11.2018 - 06.2020
- Achieved sales goals through effective communication and demonstration of products to 800+ clientele portfolio.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Assisted in the recruitment, training, and supervision of new employees, contributing to team success.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Manage all communication with beauty advisors and assist in all client file activities.
- Implemented innovative clienteling techniques resulting in 85% client retention rate and 45% increase in repeat purchases within the first year.
Education
Bachelor of Arts - Geography And Environmental Science
University of Colorado Denver
Denver, CO05-2020
Skills
- Client relationship management
- Consultative selling
- New business development
- Industry awareness
- Strategic planning
- Advanced MS office suite
Timeline
Luxury Client Advisor
Neiman Marcus
10.2022 - Current
Fragrance Specialist
Maison Francis Kurkdjian
10.2022 - Current
Freelance Writer
Self Employed
05.2020 - 09.2024
Beauty Counter Manager
Macys Department Store
11.2018 - 06.2020
Bachelor of Arts - Geography And Environmental Science
University of Colorado Denver
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