Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Krummel

Akron

Summary

Cannabis industry professional with extensive experience in retail management and customer service. Known for strong focus on team collaboration and achieving high standards in all tasks. Reliable and adaptable, with expertise in inventory management and regulatory compliance.

Overview

5
5
years of professional experience

Work History

Lead Budtender

Culture Of Akron
05.2024 - Current
  • Open and close the store, keeping up with inventory.
  • Deal with money in the morning, throughout the day, and for close
  • Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
  • Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.

Sales Associate

Glass House
09.2023 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Open and close the store by myself.

Beauty Associate

JCPenney
11.2022 - 04.2023
  • Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
  • Managed inventory levels by conducting regular audits, restocking shelves, and placing orders when necessary.
  • Mentored new hires by sharing best practices for achieving sales goals, enhancing their productivity from the onset.
  • Boosted client loyalty through targeted upselling tactics tailored per individual need.

Call Center Agent

Dial America
12.2020 - 01.2022
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, diffusing tension while finding good resolutions.

Education

No Degree - Business Administration And Management

Kent State University
Kent, OH
05-2027

High School Diploma -

Liberty Prep
Smithville, OH
12-2019

Skills

  • Strong work ethic
  • Customer service expertise
  • Staff training and development
  • POS system operation
  • Sales proficiency
  • Product display creation
  • Cash handling experience
  • Supporting medical patients
  • Maintaining confidentiality
  • Restocking inventory
  • Discussing cannabis
  • Customer education
  • Regulatory compliance
  • Changing out tills
  • Customer service
  • Honest and dependable

Timeline

Lead Budtender

Culture Of Akron
05.2024 - Current

Sales Associate

Glass House
09.2023 - 05.2024

Beauty Associate

JCPenney
11.2022 - 04.2023

Call Center Agent

Dial America
12.2020 - 01.2022

No Degree - Business Administration And Management

Kent State University

High School Diploma -

Liberty Prep

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