Jenna Long

Work History

Alarm Control Systems

North Reading, MA

09.2021 - Current

Establishing and monitoring employee schedules
Creating programs for employees' professional development
Establishing objectives for increased output and improved efficiency
Monitoring the overall budget of the business as well as departmental budgets
Resolving disputes between departments about resources
Examining the company's resource management and looking for ways to boost employee productivity
Developing tools to automate repetitious processes
Monitoring on-site projects and field operations
Resolving inventory management concerns

BCM Control Corporation, Inc

Woburn, MA

08.2018 - 09.2021

Manage the responsibilities of highly trained technicians by coordinating all services, projects, and jobs for every department group within the company
Responsible for all communication between the service
Schedule service calls and dispatch appropriate technicians
Assist with resolving customer questions or complaints
Develop daily and weekly plans to ensure all obligations to customers are met
Meet with Service Manager and Building Services Unit Supervisor to review scheduled work
Schedule approved quoted work and order materials necessary to complete work on time
Issue purchase orders to our vendors for a variety of ordering and billing needs
Keep track of all budgeting for projects using Excel and keeping budget for projects on track
Communicate with customers to schedule work, provide updates on repairs and maintenance visits, resolve service issues, and any other duties necessary to provide the customer

Trane Commercial Heating and Air Conditioning

Wilmington, MA

09.2014 - 08.2018

Planning, coordinating, controlling, and directing activities of operational resources
Responsible for customer interaction, communicating with Field Technician Supervisors, and Coordinating ongoing jobs with Project Managers and Construction Engineers
Works closely with Foreman to ensure the scheduling process is complete daily
Assigns team members to projects
Schedule personnel based on customer requirements
Generate work order documents, dispatch technicians and notify all customers
Interact and communicate with all Project Managers and HVAC Field Technicians
Responsible for running and reviewing Open Calls Reports daily
Managing all the Project and Service material orders
Responsible for customer interaction/satisfaction
Facilitate all billing inquiries and ensure information is correct
Responsible for processing payroll for 50+ technicians on a weekly basis.

Black Lab Alarm, Inc

Woburn, MA

05.2008 - 09.2014

Manage the responsibilities of both a team of highly trained technicians and the owner and Vice President
Developing Project Plans with our team and managing the team's performance of project tasks
Scheduling of all technicians, subcontractors, and IT professionals to the appropriate jobs
Tracking and following up on the completion of every job
Attending large project meetings and marking up plans according to changes to the job
Effectively scheduling and maintaining travel schedules for the owner(s)
Preparing and sending out estimates for prospective jobs
Ordering and distribution of all equipment for multi-million-dollar projects
Taking a high volume of calls from a variety of customers, Builders and Project Managers
Pulling electrical and fire permits