Jenna Malone
Waynesboro,PA
Summary
Dynamic hospitality professional with a proven track record in mixology, customer service, and inventory management. Recognized for achieving high productivity while delivering exceptional guest experiences through effective communication and teamwork. Skilled in adapting to fast-paced environments, ensuring customer satisfaction remains a top priority. Committed to continuous improvement and excellence in service delivery.
Overview
3
3
years of professional experience
Work History
Bartender
Chimera Golf Club
Henderson, NV
01.2024 - 01.2025
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Special Needs Nanny
Self Employed Services
Henderson, NV
06.2023 - 01.2024
- Established trusting relationships with clients by demonstrating kindness, patience, empathy and understanding towards them at all times.
- Planned age-appropriate activities aimed at developing skills like motor coordination, problem solving, language development.
- Provided transportation to therapy appointments or other necessary events related to the child's well-being.
Beverage Cart Attendant
Reflection Bay Golf
Henderson, NV
05.2022 - 05.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Kept accurate records of sales, inventory, and customer feedback for management review.
- Managed cash and credit card payments, ensuring all transactions were completed accurately.
Education
Bachelor of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ12-2025
Associate of Arts - Business
College of Southern Nevada
Las Vegas, NV05-2023
Skills
- Customer service
- Financial analysis
- Inventory management
- Problem solving
- Team collaboration
- Relationship building
- Organizational growth
- Hospitality and accommodation
References
References available upon request.
Timeline
Bartender
Chimera Golf Club
01.2024 - 01.2025
Special Needs Nanny
Self Employed Services
06.2023 - 01.2024
Beverage Cart Attendant
Reflection Bay Golf
05.2022 - 05.2023
Bachelor of Arts - Business Administration And Management
University of Phoenix
Associate of Arts - Business
College of Southern Nevada
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