Jenna Marowf (Mar-Roof)
Grand Forks,North Dakota
Summary
Hardworking team player, leadership skills, effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Works great under pressure. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way at serving job. Highly creative and artistic. Constantly looking for opportunities to grow. Connecting with other employees and customers/consumers to create the best relationships as possible in order to grow a company. Critical thinking skills. Always looking to learn more and expand on knowledge. Motivated with engaging personality and flexible approach.
Overview
3
3
years of professional experience
Work History
Server/Bar Server
RhombusGuys
Grand Forks, North Dakota
05.2021 - 10.2021
- Restocked ice, condiments and snacks.
- Replaced empty kegs and soda syrups.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Sales Consultant and Salesperson
Herbalife Nutrition Shop And Distributor
Bismarck , North Dakota
06.2019 - 09.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
Life Guard
Mandan Park District
Mandan ND, ND
06.2017 - 08.2018
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responding to emergencies and rescuing swimmers in danger of drowning.
- Performing first aide procedures.
- Maintaining records and reports
- Explaining and enforcing rules, regulations and policies to ensure safety of patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Education
Bachelor of Arts - Developmental Psychology
University of North Dakota
Grand Forks, ND12.2022
Skills
- Menu Memorization and Presentation
- Verbal and Written Communication
- Staff Training
- Service-Oriented
- Relationship Building
- Warm and Friendly
- Team Player
- Cool Under Pressure
- Team Leadership
- Detail-Oriented
- Decision Making
- Reliable and Responsible
Future Plans
Currently finishing my first degree in developmental psychology, and continuing my career in health care. I plan on continuing my education and go into nursing and obtaining my second bachelors and hopefully obtain a PMHNP in later years utilizing both my degrees in psychology and nursing.
Timeline
Server/Bar Server
RhombusGuys
05.2021 - 10.2021
Sales Consultant and Salesperson
Herbalife Nutrition Shop And Distributor
06.2019 - 09.2020
Life Guard
Mandan Park District
06.2017 - 08.2018
Bachelor of Arts - Developmental Psychology
University of North Dakota