Jenna McCabe
Planet Fitness
Ormond Beach,FL
1
Certification
3
years of professional experience
Developed strong communication and problem-solving skills in fast-paced customer service environment. Skilled in managing administrative tasks, handling inquiries, and providing exceptional service. Seeking to transition into new field, leveraging these transferrable skills to contribute to organizational success.
Work History
Front Desk Associate
7 Months- At Planet Fitness, Maintained clean, welcoming environment, greeted customers, assisted with check-ins, and managed membership sales and billing. Resolved member inquiries and provided support for membership services.
- Greeted and assisted members with inquiries, enhancing customer satisfaction and retention.
- Managed membership registrations and account updates, ensuring accuracy in billing processes.
- Coordinated facility tours for prospective members, showcasing amenities and services effectively.
Ice Cream Server
1 Year 11 Months- Prepared and served ice cream to customers, ensuring a clean and welcoming environment. Restocked supplies and monitored inventory levels to support smooth operations. Processed customer transactions on cash register, ensuring accuracy in charges and change.
- Provided exceptional customer service by accurately taking and processing orders.
- Maintained cleanliness and organization of serving area, ensuring compliance with health standards.
- Assisted in training new team members on operational procedures and customer engagement techniques.
Lab Assistant
4 Months- Assisted with the preparation, set-up, and proper clean-up of materials and equipment used in science labs.
- Maintained cleanliness and organization of classrooms and lab prep areas, restocked supplies, washed glassware, and ensured proper waste disposal.
- Documented experimental results accurately, contributing to data integrity and reliability of findings.
- Maintained laboratory equipment, ensuring proper functioning and adherence to maintenance schedules.
- Conducted laboratory experiments to ensure compliance with established protocols and safety standards.
Sales Associate
3 Months- Managed store inventory to ensure product safety and organization, contributing to a better shopping experience.
- Assisted customers in selecting pet products, ensuring satisfaction and loyalty.
- Maintained product displays, optimizing visual merchandising to enhance customer experience.
- Processed sales transactions accurately, contributing to efficient store operations.
Education
Associate in Arts (AA)
High School/A.A. (High school diploma)
Bachelor of Science - Supervision And Management - Hospitality
Skills
Sales
Computer operation
Customer service
Animal Care
Cash handling
Microsoft Outlook
Communication skills
Organizational skills
Time management
Microsoft Powerpoint
Certification
- CIW Certification
- Driver's License
- ServSafe
Timeline
Front Desk Associate
Planet Fitness
12.2024 - 07.2025Read More
Lab Assistant
Daytona State College
01.2024 - 05.2024Read More
Ice Cream Server
Haagen Dazs
11.2022 - 10.2024Read More
Sales Associate
Pet Supermarket
05.2022 - 08.2022Read More
Mainland High School
High School/A.A. (High school diploma)
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Daytona State College
Associate in Arts (AA)
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Daytona State College
Bachelor of Science from Supervision And Management - Hospitality
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