Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Mentzer

Kansas City,KS

Summary

Motivated and customer-focused Leasing Agent with over 8 years of experience in multifamily property management and tenant relations. Proven track record of meeting and exceeding occupancy goals through effective marketing, client engagement, and strong negotiation skills. Experienced in guiding prospective tenants through the leasing process, ensuring compliance with Fair Housing laws and company policies. Known for delivering exceptional customer service, fostering positive relationships with residents and property management teams. Committed to creating welcoming communities and contributing to overall property success.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Town Center Apartments
02.2022 - 03.2023
  • Assisted in overseeing daily leasing operations and ensuring occupancy goals were met
  • Conducted property tours, move-ins, move-outs, and lease renewals
  • Processed rental applications, verified tenant qualifications, and ensured compliance with leasing policies
  • Maintained accurate and up-to-date leasing records, resident files, and reports
  • Planned and executed marketing strategies and resident events

Leasing Agent

Sandstone Creek Apartments
05.2021 - 07.2021
  • Conducted apartment tours while highlighting features and benefits of the property
  • Collected rent, application fees, deposits, and kept accurate record of all financial transactions
  • Coordinated move-ins/move-outs, and lease renewals
  • Addressed resident inquiries and concerns in a timely and professional manner
  • Planned and organized resident events

Leasing Agent/Assistant Manager

Centennial Park Apartments
03.2016 - 06.2019
  • Conducted apartment tours while highlighting features and benefits of the property
  • Collected rent, application fees, deposits, and kept accurate record of all financial transactions, while keeping the property at zero delinquency
  • Coordinated move-ins/move-outs, and lease renewals
  • Addressed resident inquiries and concerns in a timely and professional manner
  • Monitored market trends and assisted in setting competitive rental rates
  • Planned and organized resident events

Education

High School Diploma -

Johnson County Community College
Overland Park

Skills

  • Customer Service
  • Sales
  • Communication
  • Leadership
  • Time Management
  • Conflict Resolution
  • Social Media Marketing
  • Experienced in Fair Housing
  • Knowledge in Microsoft, Onesite, Yardi, and Yieldstar

Timeline

Assistant Manager

Town Center Apartments
02.2022 - 03.2023

Leasing Agent

Sandstone Creek Apartments
05.2021 - 07.2021

Leasing Agent/Assistant Manager

Centennial Park Apartments
03.2016 - 06.2019

High School Diploma -

Johnson County Community College

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