Jenna Messer
Canton,USA
Summary
Marketing major at Western Carolina University with hands-on leadership experience as a Starbucks Manager (Ingles Markets). Proven ability to streamline operations, improve team communication, and implement organizational systems that enhance efficiency. Passionate about marketing strategy, business growth, and driving meaningful change through innovative, people-focused solutions. First-generation college student with a strong work ethic and a results-driven mindset.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Starbucks Manager
Ingles Markets Inc
Canton, NC
06.2025 - Current
- Oversaw store operations as manager, leveraging leadership skills to maintain high performance standards in a fast-paced, high-volume environment.
- Directed team efforts to achieve recognition as one of top three highest volume stores in district.
- Oversaw coaching and performance management for a team of 12–14 partners to ensure exceptional customer experience and adherence to Starbucks' quality benchmarks.
- Executed targeted operational strategies and cultivated team capabilities to enhance customer engagement, resulting in a 20–30% growth in weekly sales.
- Oversee inventory management, including monthly inventory counts, accurate ordering, waste reduction, and maintaining consistent variances within acceptable standards.
- Develop and publish weekly schedules aligned with labor goals and customer demand, ensuring optimal coverage and smooth day-to-day operations.
- Support neighboring stores during staffing shortages by taking shifts, reinforcing standards, and contributing to operational stability.
- Successfully reset another store's floor and workflow design to align with Starbucks' operational standards, improving efficiency and training staff on updated procedures.
- Previously trained and mentored new baristas, ensuring strong foundational skills and high performance.
- Designed and implemented backroom organization and cleaning systems that improved efficiency, accessibility, and cleanliness compliance.
- Developed a more structured and accurate inventory process that reduced product shortages and minimized waste.
- Created a communication binder to streamline shift-to-shift updates and essential documents.
- Recognized by peers and supervisors for building a more organized, professional, and collaborative environment that improved morale and operational consistency.
- Analyzed planogram guidelines to create effective product displays that drive customer engagement and sales growth.
Barista/Shift Supervisor
Ingles Markets
Canton, NC
06.2024 - 06.2025
- Promoted to Shift Lead and Trainer due to strong leadership skills, initiative, and consistent performance in a fast-paced environment.
- Trained and mentored 4 new baristas, equipping them with the skills and knowledge to meet Starbucks' service and quality standards.
- Designed and implemented a comprehensive cleaning and organizational system for the backroom area, significantly improving efficiency, product accessibility, and cleanliness compliance.
- Developed a more structured and accurate inventory process, leading to more consistent ordering, reduced product shortages, and minimized waste.
- Created a communication binder to bridge gaps between shifts, making essential documents, updates, and procedural notes easily accessible to all team members.
- Played a key role in improving team communication, accountability, and workflow, which led to smoother shift transitions and increased overall productivity.
- Recognized by peers and supervisors for creating a more organized, professional, and collaborative work environment that boosted morale and operational consistency.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
Scanning Coordinator
Ingles Markets
Canton, NC
02.2023 - 03.2024
- Price Accuracy Management:
- Ensured all product pricing in the store matched the system pricing by conducting daily, weekly, and monthly audits.
- Coordinated with the pricing team to implement price changes and updates accurately and efficiently.
- Managed and resolved pricing discrepancies to maintain customer trust and compliance with store policies.
- Inventory Control:
- Oversaw the scanning process for inventory management, ensuring accurate product counts and stock levels.
- Collaborated with the inventory team to identify and correct inventory issues and discrepancies.
- Utilized scanning equipment and software to streamline inventory processes and improve accuracy.
- Data Management:
- Maintained and updated product information in the store's database, ensuring all data was current and accurate.
- Direct Store Deliveries Management:
- Coordinated and managed direct store deliveries (DSD) to ensure timely and accurate receipt of goods.
- Verified and reconciled delivery invoices with purchase orders to confirm accurate billing.
- Worked closely with vendors to schedule deliveries and resolve any delivery-related issues.
- Monitored the quality and condition of products received to ensure they met store standards.
- Maintained detailed records of deliveries to meet state and corporate compliance standards.
- Customer Service:
- Assisted customers with price inquiries and resolved any issues related to product pricing.
- Provided exceptional customer service by ensuring a smooth and efficient checkout process through accurate pricing.
- Addressed and resolved customer complaints related to pricing discrepancies in a timely and professional manner.
- Compliance and Standards:
- Ensured compliance with company policies and procedures related to pricing and scanning.
- Stayed updated on industry standards and regulatory requirements related to product pricing and scanning.
- Implemented and enforced standard operating procedures to maintain consistency and accuracy in scanning operations.
Cashier
Ingles Markets
Canton, NC
07.2022 - 02.2023
- Efficiently Handled Transactions: Processed customer purchases accurately and efficiently at the checkout counter.
- Managed Cash Handling: Handled cash, credit, and debit transactions with precision while maintaining cash register balance.
- Provided Excellent Customer Service: Offered friendly and courteous service, addressed inquiries, and resolved customer concerns promptly.
- Demonstrated Product Knowledge: Showcased familiarity with merchandise to assist customers with product inquiries and recommendations.
Education
Bachelor of Business Administration - Marketing
Western Carolina University
Cullowhee, NC05-2028
Associate's degree - Art
Haywood Community College
Clyde, NC08.2022
Skills
- Microsoft Word
- Phone etiquette
- Retail sales
- Empathy
- Consultative Selling
- Merchandise displays
- Planograms
- Office experience
- Merchandising
- Sales
- Microsoft Excel
- Customer service (3 years)
- Cash handling
- Barista Experience
- Retail management
Affiliations
- Rotaract Club
- Active member of the WCU Rotaract Club, a service-based organization affiliated with Rotary International.
- Participate in local volunteer efforts, leadership development activities, and service projects focused on making a positive impact in the community.
- Collaborate with fellow students to support causes such as environmental sustainability, community outreach, and youth programs.
- Engage in networking and professional development opportunities to grow as a socially responsible leader.
Certification
Driver's License
Languages
English
Native or Bilingual
Interests
- I have a passion for photography and editing photos
- Crafting and DIY Projects such as building dioramas
- I enjoy studying art history
Timeline
Starbucks Manager
Ingles Markets Inc
06.2025 - Current
Barista/Shift Supervisor
Ingles Markets
06.2024 - 06.2025
Scanning Coordinator
Ingles Markets
02.2023 - 03.2024
Cashier
Ingles Markets
07.2022 - 02.2023
Bachelor of Business Administration - Marketing
Western Carolina University
Associate's degree - Art
Haywood Community College