Jenna Metschan
Portland,OR
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Phlebotomist
Portland Verterans of Affairs/A-Team Solutions
Portland, OR
12.2023 - Current
- Handles incoming faxes and phone calls related to patient prescriptions as part of administrative responsibilities.
- Implements effective high-touch communication techniques to improve patient satisfaction.
- Successfully administering injections and carrying out 60 or more venipunctures per day.
- Achieves turnaround time of writing referrals and outside lab orders under 24 hours.
- Performs manual blood pressure and vitals for patients and documents in EHR system.
Phlebotomist/ Collections III/Charge
The American Red Cross
Portland, OR
01.2021 - 12.2023
- Conducts comprehensive health assessments on donors, encompassing blood pressure measurements and hemoglobin blood tests.
- Effectively led a team of 6 or more members to ensure efficient and timely operation of the blood drive.
- Maintained emergency response protocols to safeguard donor well-being following adverse reactions.
- Conducted a high volume of venipunctures, averaging over 20 per day, and operated the Power Red Cell Machine.
Lead Medication Technician
Washington Gardens Memory Care
Tigard, OR
04.2020 - 03.2021
- Processed refill requests received by telephone or fax accurately and efficiently.
- Adhered strictly to HIPAA guidelines when handling patient information.
- Diligently recorded and monitored prescriptions and treatment plans for a diverse group of 60+ residents.
- Provided support to Care staff during resident bathing and toileting, particularly during short-staffed periods.
Medication Technician/Senior Caregiver
Brookdale Park Place
Tigard, OR
04.2017 - 04.2019
- Observed and reported any changes in patient condition or behavior associated with medications.
- Participated in continuing education programs related to medication management.
- Maintained confidentiality of patient health information at all times.
- Collaborated with other healthcare professionals in order to provide comprehensive care for patients.
- Contributed to the preparation and delivery of medications for over 50 residents.
- Developed positive working relationships with families and caregivers to support long-term success of clients.
Caregiver/Medication Aide
Riverview Adult Care Home
Lake Oswego, OR
03.2016 - 04.2017
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Implemented quality control measures by flagging incomplete or inaccurate information in charts, while also assisting hospice residents with bathing and daily ADLs.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
Education
Medical Assistant Certification -
Washinton County
Portland, OR09-2022
Phlebotomy Certification -
Oquirrh Mountain School of Phlebotomy LLC.
Beaverton, OR01.2020
High school diploma -
Woodrow Wilson High School
Portland, OR09.2011
Skills
- Proficient with MS Office and Google docs
- EHR, Office Ally, Point Click Care
- Relias-Dementia trained
- Progress documentation
- Residential support
- Safety and compliance
- Time management
- Medication Administration
- Organizational Skills
- Documentation proficiency
- Insurance knowledge
- Case Management
- Care Planning
- Quality Assurance
Certification
- Certified Medical Assistant
- Certified Phlebotomy Technician
- First Aid Certification
- Food Handler Certification
- AED Certified
- BLS Certification
- CPR Certification
- Relias Memory Care Certified
Assessments
Work style: Reliability, Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work
References
References available upon request.
Timeline
Certified Medical Assistant/Phlebotomist
Portland Verterans of Affairs/A-Team Solutions
12.2023 - Current
Phlebotomist/ Collections III/Charge
The American Red Cross
01.2021 - 12.2023
Lead Medication Technician
Washington Gardens Memory Care
04.2020 - 03.2021
Medication Technician/Senior Caregiver
Brookdale Park Place
04.2017 - 04.2019
Caregiver/Medication Aide
Riverview Adult Care Home
03.2016 - 04.2017
Medical Assistant Certification -
Washinton County
Phlebotomy Certification -
Oquirrh Mountain School of Phlebotomy LLC.
High school diploma -
Woodrow Wilson High School
- Certified Medical Assistant
- Certified Phlebotomy Technician
- First Aid Certification
- Food Handler Certification
- AED Certified
- BLS Certification
- CPR Certification
- Relias Memory Care Certified
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