Jenna Morgan
Kettering
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
The Pub, Tavern Restaurant Group
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Line Cook
Rooster's Wings
01.2022 - 07.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Kennel Technician
Alpha Animal Hospital
08.2021 - 12.2021
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
Host/To-Go Server/Busser
Spinoza's Pizza & Salads
09.2020 - 05.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Sales Associate
L-Brands Call Center
11.2019 - 01.2020
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
Education
Health Science - Veterinary Technician
Sinclair Community College
Dayton, OH05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Teamwork and collaboration
- Memory retention
- Time management
- Attention to detail
- Cleaning and organization
Timeline
Server
The Pub, Tavern Restaurant Group
07.2023 - Current
Line Cook
Rooster's Wings
01.2022 - 07.2022
Kennel Technician
Alpha Animal Hospital
08.2021 - 12.2021
Host/To-Go Server/Busser
Spinoza's Pizza & Salads
09.2020 - 05.2021
Sales Associate
L-Brands Call Center
11.2019 - 01.2020
Health Science - Veterinary Technician
Sinclair Community College
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