Jenna Mozgawa
White Oak,PA
Summary
Detail‑oriented professional with 5+ years of experience in customer relations, data management, and administrative support. Completed an Associate of Arts in Human Resources Management and seeking to apply skills in employee support, onboarding coordination, and HR administration. Recognized for strong communication, problem‑solving, and accuracy in fast‑paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
National Apartment Laundries
Pittsburgh, Pennsylvania
01.2024 - Current
- Resolved customer complaints efficiently and professionally to ensure satisfaction.
- Provided training and guidance to residents, demonstrating clear communication and instructional skills applicable to employee onboarding
- Assisted managers with projects to help the efficiency of the company.
- Ordered office supplies when needed.
- Coordinated maintenance requests for malfunctioning laundry equipment promptly.
- Performed administrative tasks such as filing paperwork, and generating reports.
- Maintained accurate customer records and updated internal databases, ensuring data integrity and compliance with company standards.
Customer Support Associate
Levin Furniture
New Stanton, Pennsylvania
06.2019 - 01.2024
- Delivered customer support to internal and external customers, ensuring timely resolution of inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized computer skills for accurate data entry while addressing diverse customer inquiries.
- Responded to customer telephone calls promptly, minimizing on-hold wait times and enhancing customer satisfaction.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Served as primary warehouse repair coordinator for customers' furniture.
Pharmacy Technician
Rite Aide Pharmacy
01.2019 - 06.2019
- Prepared prescription packaging and labels, ensuring accuracy of dosage, side effects, interactions, and refill instructions to support safe medication use.
- Addressed inquiries from customers and healthcare providers via phone, providing accurate information to enhance customer satisfaction.
- Managed medication stock and inventory, maintaining accurate records to ensure availability of necessary medications.
Education
Associate of Arts - Human Resources Management
Westmoreland County Community College
Youngwood, PA06-2023
Skills
- Complaint Resolution
- Customer engagement
- Call Management
- Client Relations
- Product and Service Solutions
- Data Management
- Office administration
- Scheduling
- Attention to detail
Timeline
Customer Service Representative
National Apartment Laundries
01.2024 - Current
Customer Support Associate
Levin Furniture
06.2019 - 01.2024
Pharmacy Technician
Rite Aide Pharmacy
01.2019 - 06.2019
Associate of Arts - Human Resources Management
Westmoreland County Community College