Jenna Nielsen
Salina,UT
Summary
I bring a vibrant presence to any workplace I’ve been in! I’m a very fun and outgoing coworker, with a knack for fostering positive team dynamics. I thrive in positive environments. I have so much creativity and enthusiasm when doing customer service.
I have a friendly demeanor and ability to uplift others in any given situation. I create a welcoming atmosphere, and make a natural connector with my teams. I like to excel at requiring strong skills everywhere I go. I’m adaptable and proactive to problem-solving. I have good energy and commitment to fostering a supportive workplace that makes me a valuable asset. Capable of enhancing team, spirit and productivity. I have a very bubbly and caring personality when interacting with people.
Overview
6
6
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Salina, UT
09.2020 - Current
- Maintained cleanliness of work area throughout shift.
- Followed established procedures for handling money transactions accurately.
- Operated cash registers to process payments from customers.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Upsold additional items to increase store profits.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Organized inventory for efficient restocking of products.
- Answered guest questions, delivering most accurate and updated information available.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Head Custodian
Salina Swimming Pool
Salina, Utah
04.2020 - 06.2024
- Trained new employees in proper use of custodial equipment and techniques.
- Developed policies and procedures related to the maintenance of buildings and grounds.
- Identified areas where improvements can be made in terms of efficiency or cost savings.
- Maintained cleanliness and order in all facilities by sweeping, mopping, vacuuming, scrubbing, waxing, and polishing floors.
- Created records of maintenance activities performed in each area.
- Scheduled periodic deep cleaning projects such as carpet shampooing or window washing.
- Monitored budget expenses related to custodial operations.
- Evaluated performance of each employee through regular feedback sessions.
- Investigated complaints from visitors regarding custodian service quality.
- Conducted regular inspections of custodial supplies to ensure adequate inventory levels.
- Supervised daily activities of custodial staff members including setting goals and deadlines.
- Prepared weekly work schedules for custodians ensuring coverage during peak times.
- Provided assistance with special events held at the facility such as set-up, breakdown of chairs, tables, stages.
- Reported any damage or malfunctioning equipment to appropriate departments for repair or replacement.
- Established positive working relationships with staff, supervisors and building occupants.
Server/Cashier
HotSpot
Salina, UT
02.2018 - 04.2020
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
North Sevier High School
Salina, UT05-2021
Skills
- Customer Service
- Outgoing
- Honest
- Problem-Solving
- Bubbly/fun personality
- Excellent Communication
- Adaptability
- Energetic
- Easy going
- Responsible
Timeline
Sandwich Artist
SUBWAY®Restaurants
09.2020 - Current
Head Custodian
Salina Swimming Pool
04.2020 - 06.2024
Server/Cashier
HotSpot
02.2018 - 04.2020
High School Diploma -
North Sevier High School