Jenna Nielsen
Racine,WI
Summary
Extensive experience with communication, collaboration, and professionalism, specifically at Reefpoint Brew House. Proven to deliver exceptional customer service while maintaining cleanliness and organization. A reliable team player with strong multitasking skills and effective communication, dedicated to enhancing guest experiences and fostering loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Server
The Club At Strawberry Creek
Kenosha, WI
02.2025 - Current
- Served high customer volumes during banquets, special events, nights, and weekends.
- Managed payment handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, and setting up for the incoming shift.
- Created a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Collaborated with other departments within the club to ensure top satisfaction for our customers.
- Maintained professionalism when communicating with customers, colleagues, and management.
Bartender/Server
Reefpoint Brew House
Racine, WI
04.2021 - Current
- Prepared and served beverages following classic recipes and customer preferences.
- Maintain the cleanliness and organization of the bar area to ensure efficient service.
- Assisting customers with drink selections and providing excellent customer service and a positive attitude.
- Learned operational procedures for handling cash, credit transactions, and POS systems.
- Learned great collaboration and teamwork skills to ensure we all work together in harmony during peak hours.
- Participated in training and team bonding sessions to improve my skills as a bartender.
- Enhanced guest experience by maintaining professionalism and obtaining a high level of communication skills.
- Staying on task and staying calm while serving a high volume of customers.
- Obtaining trustworthiness while being able to open and close the restaurant according to established procedures.
Front Desk Coordinator
Blue Dove Salon and Day Spa
Racine, WI
04.2018 - 05.2021
- Coordinated front desk operations, ensuring smooth check-in and appointment scheduling for clients.
- Managed client inquiries and resolved issues effectively, enhancing overall customer satisfaction.
- Streamlined appointment booking process, improving workflow and reducing scheduling conflicts.
- Trained new staff on front desk procedures and customer service best practices, fostering teamwork and collaboration development.
- Ensured a positive and professional attitude while communicating with clients.
- Learned great communication skills and ensured professionalism towards clients, team members, and management.
- Handled payments on their system and learned quickly about new technology.
- Multitasked with providing excellent customer service while doing tasks given to me throughout the day.
Education
Bachelor of Science - Nursing
University of Wisconsin, Parkside
Kenosha, WI05-2026
High School Diploma -
Walden III Middle And High School
Racine, WI06-2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- High professionalism
- Effective communication
- Cleanliness and hygiene
- Effective problem-solving
- Patience and tolerance
- Medical terminology
- Engaging personality
- Quick learner
- Great with technology
Accomplishments
I never gave up on my dreams of becoming a Nurse. I experienced setbacks throughout my college years, but I never gave up on my dreams. I continued to work hard towards my ultimate goal.
Certification
- Basic Life Support (BLS) Certification, American Heart Association- 05/22/2024
- BS: Donor Ambassador, Red Cross- 02-16-2021
- Bartender License- June 2021
- Food Handler Certification, ServSafe- April 2021
- CPR Certification, American Heart Association- 5/22/2024
Timeline
Bartender/Server
The Club At Strawberry Creek
02.2025 - Current
Bartender/Server
Reefpoint Brew House
04.2021 - Current
Front Desk Coordinator
Blue Dove Salon and Day Spa
04.2018 - 05.2021
Bachelor of Science - Nursing
University of Wisconsin, Parkside
High School Diploma -
Walden III Middle And High School