Jenna Quisenberry
Denver,CO
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
1
1
year of professional experience
Work History
Bartender
Trilogy
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Beverage Cart Attendant
Trilogy
11.2022 - Current
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Greeted guests and inquired into beverage choices.
- Established rapport with customers by providing friendly and attentive service.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Northern Arizona University
Flagstaff, AZ05.2019
Skills
- Engaging Customers
- Forecast Preparation
- Reconciling Cash Drawers
- Bar Operations Management
- Liquor, Beer and Wine Knowledge
- Teamwork and Professionalism
- Sales Expertise
- Hospitality and Accommodation
- New Hire Training
- Team Training
- Safe Serving Knowledge
- Identification Verification
Timeline
Bartender
Trilogy
11.2022 - Current
Beverage Cart Attendant
Trilogy
11.2022 - Current
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Northern Arizona University
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