Jenna Rafati
Tinley Park,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Lead Medical Receptionist
Skin MD Dermatology
Orland Park, IL
06.2022 - 10.2023
- Welcoming patients and visitors, answering the telephone and answering any inquiries
- Scheduling appointments
- Assisting patients with completing necessary forms and documentation
- Checking in/out patients
- Insurance Verifications & Creating Referrals/Medical Codes
- Collect copayments and patient balances.
Beauty Advisor
Ulta Beauty
Orland Park, IL
11.2021 - 03.2022
- Provide each customer or client with highly detailed, personalized service to help them meet their beauty and health goals with the best products for their skin and hair.
Beauty Advisor
Sally's Beauty
Orland Park, IL
06.2021 - 11.2021
- Greeting customers upon their arrival
- Demonstrating proper use of makeup, hair and skin care products
- Cross-selling beauty products.
Guest Relations Supervisor
Aesthetica Day Spa
Mokena, IL
03.2017 - 09.2021
- Maintaining open lines of communication between staff and guests
- Management
- This includes overseeing other guest relations team members
- This also involves assessing employee performance
- Payroll.
Education
Aesthetics Course -
University of Aesthetics & Cosmetology
Downers Grove, IL01.2022
Associate of Arts - Criminal Justice
Moraine Valley Community College
Palos Hills, ILSkills
- Financial Transactions
- Cash Counting
- Money Handling
- Asset Management
- Office Administration
- Front Desk Operations
- Document Management
- Payment Collection
- Telephone Etiquette
- Documentation
- Social Perceptiveness
- Customer Service
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Lead Medical Receptionist
Skin MD Dermatology
06.2022 - 10.2023
Beauty Advisor
Ulta Beauty
11.2021 - 03.2022
Beauty Advisor
Sally's Beauty
06.2021 - 11.2021
Guest Relations Supervisor
Aesthetica Day Spa
03.2017 - 09.2021
Aesthetics Course -
University of Aesthetics & Cosmetology
Associate of Arts - Criminal Justice
Moraine Valley Community College
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