Jenna Richards
Dependable and professional with experience in fast food, retail, customer service, cash handling, housekeeping, and cleaning. Proven ability to remain calm and professional in high-stress situations while providing friendly and effective customer service. Strong time-management and organizational skills, with experience handling customer complaints calmly, answering phone calls with excellent etiquette, and operating POS systems and computers. Able to type 50+ words per minute and quickly learn new procedures and systems. Experienced in training and supporting new employees, maintaining clean and organized work environments, and working efficiently in fast-paced settings. Friendly, social, and approachable, with the ability to build positive relationships with customers and coworkers while contributing to a professional and team-oriented workplace.
Work History
Sandwich Artist
4 Months- I am currently a trainer and I open my locations store in the morning on the weekends
- Prepared and assembled sandwiches according to customer specifications.
- Maintained cleanliness and organization of work area to ensure food safety standards.
- Operated point-of-sale system for accurate order processing and payment handling.
- Assisted in managing inventory levels, ensuring fresh ingredients were available.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Collaborated with team members to optimize workflow during peak hours.
- Adapted quickly to changing menu items and promotions, enhancing customer experience.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
- Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
Cashier/Customer Service
2 Months- Seasonal Employee (Black Friday/ Christmas) working as a Sales Associate/ Cashier
- Processed transactions accurately using POS systems to ensure efficient customer service.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Handled cash management tasks, ensuring accurate balancing of registers at end of shifts.
- Provided support during peak hours, demonstrating adaptability in fast-paced environment.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Participated in training sessions to improve knowledge of store policies and procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Housekeeper and Caregiver
7 Months- I worked for my mom's old boss and cleaned her elderly father’s house. He suffered from dementia so I learned how to help remind him of things he had forgotten about without stressing him out, grabbed things he needed, and kept him company before he passed away.
- Maintained cleanliness and organization in assigned areas to ensure a welcoming environment.
- Assisted in laundry services, including washing, drying, and folding linens and towels.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Education
GED
Skills
Certification
- Food Handler Certification
- August 2023 to August 2026
Languages
Letter of Recommendation
July 20, 2023
Greetings:
I am pleased to provide a letter of recommendation for Jenna Richards. I have known Jenna as a family friend since she was a child, and I have had the opportunity to supervise her in a working environment for the past nine months. Jenna is reliable and accountable in her work. She is willing to tackle all tasks, and she quickly learns new skills. She is considerate and exercises good judgment. Jenna served as an in-home assistant for my Father while he recovered from an accident. She tackled a very wide variety of support tasks for the continued operation of his home and for his personal well-being. In addition to performing typical household duties, she was conscientious to keep the home, garage and the outside of the home in good order and free of tripping hazards. She assembled a new carpet cleaner with ease, and took the initiative to clean the carpets throughout the household. She performed a number of organizing tasks and also assisted him with technology. I have observed Jenna to be a responsible and resourceful person since I met her. I can now add that she is an excellent and hardworking employee. I highly recommend her.
> If you have questions please feel free to call me at 801-201-2090.
> Cindy Gust—Jenson
> 2568 E 1700 S
> SLC, UT 84108