Jenna Roman Padilla
PHOENIX,AZ
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Safelite Auto Glass
Phoenix
05.2026 - Current
- Handled customer inquiries regarding auto glass repair and replacement services.
- Resolved complaints with empathy, enhancing overall customer satisfaction experience.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized CRM software to manage customer interactions and track service requests.
- Provided product information to customers, ensuring clarity and understanding.
Personal Shopper
Walmart
Phoenix, USA
02.2024 - Current
- Collaborated with team members to optimize inventory management processes.
- Designed and implemented personalized shopping experiences tailored to customer preferences.
- Developed and customized shopping experiences
- shopping experiences tailored to customer preferences.
- Facilitated customer inquiries regarding product information and support.
- Committed to delivering exceptional customer service in a fast-paced environment.
- Conducted cycle counts to improve inventory accuracy within fulfillment center.
- Developed product knowledge to provide tailored recommendations aligned with customer needs.
- Leveraged strong product knowledge and attention to detail to optimize inventory management and streamline workflows, significantly improving operational efficiency during peak periods.
- Facilitated successful cycle counts to enhance inventory accuracy within fulfillment center.
- Demonstrated eagerness to learn and work with peers to provide an excellent work environment.
Intern
NATIVE HEALTH of Phoenix
Phoenix, AZ
08.2025 - 05.2026
- Coordinated outreach programs to promote health education and resources.
- Coordinated outreach programs to enhance health education and resource accessibility.
- Supported data collection for patient care and program evaluation, contributing to program effectiveness.
- Organized health events, securing materials and managing logistics for successful execution.
- Welcomed visitors at reception area and directed them to appropriate personnel.
- Handled incoming calls efficiently and routed inquiries to relevant departments.
- Organized and categorized documents for efficient retrieval and management.
Junior Volunteer
St. Joseph's Hospital and Medical Center
Phoenix, AZ
06.2023 - 07.2023
- Assisted medical staff with patient care and support tasks.
- Engaged with patients to provide comfort and companionship during visits.
- Facilitated effective communication between patients, families, and healthcare professionals to ensure seamless care.
- Assisted with administrative duties in the office, including filing and managing supplies.
- Engaged with patients to enhance their comfort and provide companionship during visits.
- Reviewed patient records to identify discharge needs and resources required.
- Organized and filed paperwork systematically in designated locations in an organized manner according to established protocols.
- Arranged and facilitated patient discharge processes with healthcare teams plans with healthcare teams and family members.
- Supported patients in comprehending post-discharge care instructions and follow-up appointments for better recovery outcomes.
- Provided support to staff in preparing documents for distribution.
- Responded to customer inquiries over the phone and questions for customers.
Education
High School Diploma -
Bioscience Highschool
Phoenix, AZSkills
- Customer service
- Customer support
- Product knowledge
- Technology knowledge
- Attention to detail
- Planning and organization
- Decision-making
- Adaptability to change
- Effective communication
- Professionalism
- Fast-paced environment
- Bilingual
Languages
Spanish, Native or Bilingual
Timeline
Call Center Representative
Safelite Auto Glass
05.2026 - Current
Intern
NATIVE HEALTH of Phoenix
08.2025 - 05.2026
Personal Shopper
Walmart
02.2024 - Current
Junior Volunteer
St. Joseph's Hospital and Medical Center
06.2023 - 07.2023
High School Diploma -
Bioscience Highschool