Jenna Safrans

• Coaching employees through day-to-day work and complex problems.

• Responding to customer inquiries and resolving complaints to establish trust and increase satisfaction.

• Developing and maintaining strong relationships with customers to maintain loyalty and satisfaction.

• Conducting training and mentoring team members to promote productivity and commitment to friendly service.

• Communicating all incoming and outgoing flights via phone, email, online, and ground radio.

• Booking rental cars, hotels, catering, recommendations for breakfast/lunch/dinner.

• Scheduling aircraft detailing for clients with recommended detailing companies.

• Scheduling aircraft maintenance for clients with recommended maintenance companies.

• Coached employees through day-to-day work and complex problems.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Communicated regarding all incoming and outgoing flights via phone, email, online, and ground radio.
• Booking rental cars, hotels, catering, recommendations for breakfast/lunch/dinner.

• Maintained service quality by establishing and enforcing organization standards.
• Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
• Balanced loads and secured items for safe and damage-free transport to destinations.
• Worked professionally with team members and across departments to meet demands of high-volume environment.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Ensured timely services for all aircraft incoming and outgoing.
• Responded to emails in a timely manner.
• Booked hotels/rental cars/catering.

• Complied with mandated organizational and regulatory mandates to maintain child safety.
• Collaborated with social services to ensure compliance with state laws regarding child care and safety.
• Created, tested and fitted customized learning tools for each child specifically.
• Provided healthy meals notating each child’s allergies.
• Provided sufficient time outdoors for the children.
• Created crafts to engage children’s creativity.