Jenna Sarro
Costal Edge
Virginia Beach,VA
2
Languages
10
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Work History
Assistant Manager
1 Year 6 Months- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
- Increased brand awareness by promoting products at various events, trade shows, and retail locations.
- Monitored inventory levels at retail locations, minimizing stockouts and optimizing product availability for purchase.
- Collaborated with team members to meet daily sales goals through upselling salon services and retail products.
- Regularly assessed stock levels at different retail locations to ensure adequate supply during peak promotion periods.
- Enhanced retail staff performance by conducting comprehensive training sessions on product knowledge and sales techniques.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Developed staff schedules to optimize productivity and meet business demands effectively.
- Analyzed sales trends to inform strategic merchandising decisions and promotional activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Crew Team Member
1 Year 11 Months- Personalized guest experiences, going the extra mile to satisfy customer needs.
- Operated cash register and handled customer transactions accurately.
- Trained new crew members on job responsibilities and safety procedures to ensure compliance and efficiency.
- Cross-trained in different positions to support team efficiency and customer service. to assist during busy periods.
- Trained new crew members on job responsibilities, company policies, and safety procedures.
- Participated in team meetings for ongoing training and updates on operational changes or promotions.
- Maintained high professional standards to consistently meet performance targets.
Cashier and Stock
2 Years 1 Month- Informed customers of promotions and special offers to increase sales.
- Kept clean, organized, and well-stocked checkout areas.
- Addressed customer questions and complaints with professionalism.
- Provided information to customers on products or services.
- Worked with supervisory team to meet customer needs.
- Gave customers full attention and attended to their needs.
- Covered multiple store areas by cross-training in different roles.
- Enhanced shopping experiences, directing or escorting to product locations on sales floor.
- Issued refunds and credits to customers and documented reasons.
Delivery Driver
2 Years 1 Month- Inspected vehicle pre- and post-trip to identify maintenance and repair needs.
- Used handheld device to scan orders, obtain route information, and navigate.
- Lifted boxes weighing up to 50lbs repeatedly throughout shifts.
- Met deadlines while working autonomously in fast-paced environment.
- Adhered to delivery instructions to properly collect and deliver products.
- Cleaned and maintained delivery vehicle to meet professional standards.
- Collected and recorded customer payments with accuracy.
Night Time Manager
1 Year 4 Months- Adapted to operational needs, taking on different roles to support workflow.
- Supported fellow team members with regular tasks and activities.
- Assembled and delivered orders to customers with focus on accuracy and quality service.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Made schedules for my night time crew
- Operated cash registers and accurately handled transactions as well as dropping deposits off.
- Assisted newly hired team members by explaining safety requirements and company procedures and protocols.
Education
Diploma - Online High School
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Customer relations
Goal setting
Workload management
Employee scheduling
Customer rapport
Sales growth
Project management abilities
LANGUAGE
English
Conversational
Timeline
Assistant Manager
Costal Edge
06.2025 - 12.2026Read More
Crew Team Member
WAWA
12.2022 - 11.2024Read More
Cashier and Stock
Bath and Body Works
08.2020 - 09.2022Read More
Delivery Driver
Advance Auto Parts
06.2018 - 07.2020Read More
Night Time Manager
Tropical Smoothie Cafe
10.2016 - 02.2018Read More
James Madison High Online
Diploma from Online High School
Read More