Jenna Shadle
Overland Park,KS
Summary
I’m finishing my cybersecurity degree with just over a year left, and alongside school, I coach volleyball year-round. In the fall, I coach girls high school volleyball, in the winter I work with a girls club team, and in the spring I coach boys volleyball. Coaching is something I’m truly passionate about and a big part of who I am.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
The University of Kansas Health System
Olathe, Kansas
08.2025 - Current
- Checked in pediatric patients for appointments, including specialty visits.
- Scheduled follow-up appointments to ensure continuity of care.
- Verified patient information and insurance details efficiently.
- Scheduled appointments using electronic health record systems.
Coach
MID AMERICA VOLLEYBALL ASSOCIATION
Overland Park, KS
11.2019 - Current
- Coached volleyball, providing personal lessons, assisting with camps and programs, and leading one team per season.
- Prepared players for coaching sessions by organizing warm-up routines and learning drills, enhancing player readiness for games.
Patient Services Representative
The University of Kansas Health System
07.2022 - 05.2023
- I scheduled doctors' appointments for over 300 doctors.
- Distributed appointment reminders to ensure attendance
Barista
Dunkin' Donuts
Overland Park, KS
06.2021 - 08.2021
- I provided customers with a courteous and friendly service by creating orders according to customer requests to receive a 100% satisfaction score.
- Prepared and served coffee beverages to customer specifications.
- Maintained cleanliness and organization of the work area and equipment.
- Operated cash register and processed customer transactions efficiently.
Sales Associate
Spirit Halloween Super Store
Olathe, KS
09.2019 - 11.2019
- Delivered prompt and exceptional customer service
- Guided customers in locating items throughout the store
- Handled returns and exchanges
- Processed guest checkouts and maintained store organization
Guest Services
Topgolf
Overland Park, KS
06.2019 - 09.2019
- Facilitated guest check-ins at front desk and bays, ensuring smooth arrival experience.
Education
High school diploma -
Saint Thomas High School
Overland Park, KS05-2020
Bachelor of Science - Cyber Security
Grand Canyon University
Phoenix, AZ03-2026
Skills
- Front desk operations
- Customer service and support
- Coaching and mentoring
- Scheduling coordination
- Insurance verification
- Multitasking and organization
- Point of sale (POS) systems
- Sports coaching
- Communication skills
- Medical terminology
- Microsoft Office proficiency
- Organizational skills
- Barista experience
- Epic software expertise
- Patient care initiatives
Timeline
Patient Access Representative
The University of Kansas Health System
08.2025 - Current
Patient Services Representative
The University of Kansas Health System
07.2022 - 05.2023
Barista
Dunkin' Donuts
06.2021 - 08.2021
Coach
MID AMERICA VOLLEYBALL ASSOCIATION
11.2019 - Current
Sales Associate
Spirit Halloween Super Store
09.2019 - 11.2019
Guest Services
Topgolf
06.2019 - 09.2019
High school diploma -
Saint Thomas High School
Bachelor of Science - Cyber Security
Grand Canyon University