Jenna Spitznas
Summary
Motivated college student currently enrolled and seeking opportunity to apply skills in retail. Expert in office administration and customer service, demonstrating exceptional verbal communication and problem-solving skills. Proven track record in enhancing team leadership and collaboration, ensuring optimal operational efficiency and employee satisfaction.
Overview
4
4
years of professional experience
Work History
Secretary
Dental Arts Of Ellet And Wadsworth
Wadsworth, OH And Canton, OH
05.2020 - 04.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Hiring and Recruiting Manager
D20 Industries L.L.C
Lakewood, OH
05.2022 - 02.2024
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
- Developed comprehensive reporting systems to track recruitment metrics, enabling data-driven decision-making and continuous process improvement.
- Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
- Recruited top talent to maximize profitability.
- Managed recruitment team and trained and mentored new advisors.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Food Truck Manager
Uncle Bacon's BBQ
North Canton, OH
05.2022 - 08.2023
- Boosted customer satisfaction by streamlining food preparation processes.
- Delivered exceptional customer service by addressing issues promptly and professionally during peak service times.
- Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
- Managed inventory levels for cost control, ordering supplies as needed to maintain efficient operations.
- Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
- Trained new staff members on company policies, procedures, and safety guidelines for smooth onboarding experiences.
- Greeted customers, answered menu questions and responded to complaints.
- Accepted orders and packed food for takeout and delivery.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Arts - Pre-Law
West Virginia University
Morgantown, WVBachelor of Arts - Pre-Law
University of Maryland - College Park
College Park, MD05.2025
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- HR policies and procedures
- Remote Hiring
- Recruiter Training
- Behavioral Interviewing
- Onboarding strategies
- Problem-Solving
- Collaboration and Teamwork
- Team Leadership
- Money Handling
- Recruitment and hiring
Accomplishments
- Achieved 8th place in the nation at collegiate level, National Dancers Association Nationals in April 2024. Leading a group of 17 dancers as a student run organization.
- Completing 20 years of recreational and competitive dance
Timeline
Hiring and Recruiting Manager
D20 Industries L.L.C
05.2022 - 02.2024
Food Truck Manager
Uncle Bacon's BBQ
05.2022 - 08.2023
Secretary
Dental Arts Of Ellet And Wadsworth
05.2020 - 04.2024
Bachelor of Arts - Pre-Law
West Virginia University
Bachelor of Arts - Pre-Law
University of Maryland - College Park