Jenna Spitznas
Summary
Motivated college student currently enrolled and seeking opportunity to apply skills in retail. Expert in office administration and customer service, demonstrating exceptional verbal communication and problem-solving skills. Proven track record in enhancing team leadership and collaboration, ensuring optimal operational efficiency and employee satisfaction.
Overview
4
4
years of professional experience
Work History
Secretary
Dental Arts Of Ellet And Wadsworth
05.2020 - 04.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Hiring and Recruiting Manager
D20 Industries L.L.C
05.2022 - 02.2024
- Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
- Developed comprehensive reporting systems to track recruitment metrics, enabling data-driven decision-making and continuous process improvement.
- Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
- Recruited top talent to maximize profitability.
- Managed recruitment team and trained and mentored new advisors.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Food Truck Manager
Uncle Bacon's BBQ
05.2022 - 08.2023
- Boosted customer satisfaction by streamlining food preparation processes.
- Delivered exceptional customer service by addressing issues promptly and professionally during peak service times.
- Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
- Managed inventory levels for cost control, ordering supplies as needed to maintain efficient operations.
- Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
- Trained new staff members on company policies, procedures, and safety guidelines for smooth onboarding experiences.
- Greeted customers, answered menu questions and responded to complaints.
- Accepted orders and packed food for takeout and delivery.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Arts - Pre-Law
West Virginia University
Morgantown, WVBachelor of Arts - Pre-Law
University of Maryland - College Park
College Park, MD05.2025
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- HR policies and procedures
- Remote Hiring
- Recruiter Training
- Behavioral Interviewing
- Onboarding strategies
- Problem-Solving
- Collaboration and Teamwork
- Team Leadership
- Money Handling
- Recruitment and hiring
Accomplishments
- Achieved 8th place in the nation at collegiate level, National Dancers Association Nationals in April 2024. Leading a group of 17 dancers as a student run organization.
- Completing 20 years of recreational and competitive dance
Timeline
Hiring and Recruiting Manager
D20 Industries L.L.C
05.2022 - 02.2024
Food Truck Manager
Uncle Bacon's BBQ
05.2022 - 08.2023
Secretary
Dental Arts Of Ellet And Wadsworth
05.2020 - 04.2024
Bachelor of Arts - Pre-Law
West Virginia University
Bachelor of Arts - Pre-Law
University of Maryland - College Park
Similar Profiles
Joosep JaerveJoosep Jaerve
General Construction Laborer at Ellet ContractingGeneral Construction Laborer at Ellet Contracting
Mackenzie TurnerMackenzie Turner
Wellstead School Bus Driver at David ElletWellstead School Bus Driver at David Ellet
Lina CalzadoLina Calzado
Dental Assistant/Office Manager at Harmony Dental ArtsDental Assistant/Office Manager at Harmony Dental Arts
Patsy HollowayPatsy Holloway
Secretary at Families Helping Families at the CrossroadsSecretary at Families Helping Families at the Crossroads
Denise MartinezDenise Martinez
Secretary at M&L DesignsSecretary at M&L Designs