Jenna Swiger
Vermilion,Ohio
Summary
Dynamic sales and customer service professional leveraging expertise in fostering client relationships and driving revenue growth within a forward-thinking organization. Committed to delivering exceptional service and exceeding customer expectations while actively contributing to team success. Eager to embrace opportunities for professional development and advancement in a fast-paced environment. Proven ability to adapt quickly and thrive under pressure, ensuring the achievement of individual and organizational goals.
Overview
11
11
years of professional experience
Work History
INSIDE SALES REPRESENTATIVE
VERIZON WIRELESS
REMOTE
01.2015 - Current
- Respond to customer inbound phone calls. Manage new leads from outbound and inbound calls, e-mails and text messages. Maintain customer relationships to guide them through the sales process and to build repeat business. Managed complex sales cycles, negotiate contracts and close deals. Meet customer needs and resolve issues. Drive sales, achieve goals, exceed sales targets and other metrics. Answering product questions.
HEALTH UNIT COORDINATOR
CLEVELAND CLINIC
MEDINA OHIO
01.2019 - 01.2020
- Appointment scheduling. Attending phone calls. Welcoming patients. Organizing the nurse staff. Patient admission, transfer, discharge and communication with patients, guests, and staff. Maintain health records.
- Managed communication between medical staff, patients, and families to enhance care coordination.
- Scheduled appointments and managed calendars for healthcare professionals efficiently.
- Maintained accurate patient records using electronic health record systems for improved data integrity.
- Supported quality improvement initiatives by providing feedback on workflow efficiencies and patient care processes.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
Education
HIGH SCHOOL DIPLOMA -
CLEARVIEW HIGH SCHOOL
05-2009
CULINARY ARTS
LORAIN COUNTY JOINT VOCATIONAL SCHOOL
05-2009
Skills
- Meeting sales goals
- Active listening
- Problem solving
- Time management
- Organization
- Motivation
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Upselling and cross selling
- Customer relationship management
- Email and phone etiquette
- Driven
- Organized and efficient
- Issue resolution
- Data entry
- Interpersonal communication
- Relationship building
- Client relationship management
- CRM proficiency
- Rapport building
- Documentation and reporting
- New business development
- Cold calling expertise
- Goal setting
- Sales expertise
- Relationship building and management
Timeline
HEALTH UNIT COORDINATOR
CLEVELAND CLINIC
01.2019 - 01.2020
INSIDE SALES REPRESENTATIVE
VERIZON WIRELESS
01.2015 - Current
CULINARY ARTS
LORAIN COUNTY JOINT VOCATIONAL SCHOOL
HIGH SCHOOL DIPLOMA -
CLEARVIEW HIGH SCHOOL