Jenna Szaro
Wind Gap,Pennsylvania
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Northampton County
Nazareth, PA
01.2025 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
Cashier and Curb Side Shopper
Wegmans Food Markets
Nazareth, PA
04.2020 - 12.2024
- I am trained in several different departments within the store. I primarily shop customers orders In a timely and efficient matter.
Server
Red Robin
Nazareth, PA
08.2022 - 02.2024
- Took and served food orders in a timely and friendly manner
- Followed departmental and company policies, practices, and procedures
- Interacted with guests in a professional and attentive manner
- Ensured accuracy in plating and serving food
- Completed side work efficiently
- Supported the bar staff with various tasks
Server
Town and Country Restaurant
Bath, PA
04.2021 - 08.2022
- Served dinner and preformed side work
Education
Criminal Justice
Northampton Community College
Skills
- Ability to calm down high stress situations
- Ability to maintain a professional manner
- Ability to multitask in high stress situations
- Ability to work well with others
Certification
Ramp
Timeline
911 Telecommunicator
Northampton County
01.2025 - Current
Server
Red Robin
08.2022 - 02.2024
Server
Town and Country Restaurant
04.2021 - 08.2022
Cashier and Curb Side Shopper
Wegmans Food Markets
04.2020 - 12.2024
Criminal Justice
Northampton Community College