Jenna Tanigawa
Kailua,HI
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Operations Manager
AED Institute Of America, Inc
09.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Account Manager
AED Institute Of America, Inc
07.2019 - 09.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Built relationships with customers and community to promote long term business growth.
Contracts Specialist
AED Institute Of America, Inc
08.2017 - 07.2019
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Adhered to legal and contractual requirements for compliant contract processes.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Stored and filed contract documents in orderly, organized systems.
Education
Bachelor of Science - Exercise Science
Pacific University
Forest Grove, Oregon 05.2012
Skills
- Staff Development
- Operations Oversight
- Team Leadership
- Staff Training
- Customer Relationship Management
- Schedule Oversight
- Leadership
Timeline
Operations Manager
AED Institute Of America, Inc
09.2021 - Current
Account Manager
AED Institute Of America, Inc
07.2019 - 09.2021
Contracts Specialist
AED Institute Of America, Inc
08.2017 - 07.2019
Bachelor of Science - Exercise Science
Pacific University
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