Jenna Toce
Cromwell,CT
Summary
Versatile and dynamic, adept at juggling high-volume dining environments as demonstrated at Lorenzo's Pizza & Martini Bar. Excelled in guest engagement and multitasking, enhancing customer experiences and fostering repeat business. Proficient in time management and organization, I bring a blend of exceptional customer service and efficiency to every role!
Overview
5
5
years of professional experience
Work History
Receptionist
The Atrium at Rocky Hill
Rocky Hill, CT
05.2022 - Current
- Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately.
- Ensured the accuracy and confidentiality of all resident records whilst gaining knowledge of medical terminology.
- Kept track of incoming mail/ supplies and distributed to each department.
- Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner.
- Took on creative tasks such as bouquet arrangements and creating menus for the dining department.
Server
Lorenzo's Pizza & Martini Lounge
Cromwell , CT
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Took on diverse roles such as bartender, hostess, and busser when the restaurant was short staffed.
Server
Cafe Luna
Cromwell, CT
01.2023 - 08.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
Dishwasher
The Atrium at Rocky Hill
Rocky Hill, CT
08.2019 - 05.2022
- Maintained a clean and organized work station to ensure cleanliness and safety.
- Assisted in food preparation such as appetizers & desserts.
- Created friendly relationships with residents to ensure dietary needs and meal preferences were met.
- Received deliveries and distributed to designated areas.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Stepped into additional roles during peak meal times to assist coworkers.
Education
Bachelor of Science - Nursing
Southern Connecticut State University
New Haven, CT05-2027
High School Diploma -
Wethersfield High School
Wethersfield, CT05-2021
Skills
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- High-Volume Dining
- Strong Multitasking
- Organization Skills
- Time Management
- Multi-Line Telephone Operation
References
References available upon request.
Timeline
Server
Lorenzo's Pizza & Martini Lounge
08.2023 - Current
Server
Cafe Luna
01.2023 - 08.2023
Receptionist
The Atrium at Rocky Hill
05.2022 - Current
Dishwasher
The Atrium at Rocky Hill
08.2019 - 05.2022
Bachelor of Science - Nursing
Southern Connecticut State University
High School Diploma -
Wethersfield High School