Jenna Trudeau
St. Anne,IL
Summary
Committed and hardworking individual with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Central Transporter
Riverside Medical Center
08.2023 - Current
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained confidentiality of patient data and condition to safeguard health information.
Teller
Municipal Bank
03.2023 - 08.2023
- Serves customers by completing account transactions
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Sells cashier's, official checks and money orders
- Answers questions in person or on telephone and refers customers to other bank services as necessary
- Reconciles cash drawer by providing cash transactions, counting and packaging currency and coins
- Reconciles loan coupons and other transactions
- Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
CNA
Iroquois Memorial Hospital and Resident Home
09.2021 - 01.2023
- Performed a wide range of resident care activities effectively:
- Monitored and recorded vital signs and blood pressure
- Recorded patients' intake and output
- Assisted residents in bathing, nail care, mouth care, hair care, feeding and toileting
- Transported and ambulate patients
- Changed linen and collected soiled laundry
- Emptied and changed Foley catheter bags, Answered residents calls promptly
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Assisted with range of motion exercises and activity as directed by the registered nurse or LPN
- Provided patients with social and emotional support, Worked as a member of a team to provide efficient patient care
- Provided basic patient care for 20+ residents on the day and night shift
- Cared for elderly patients in a group setting of at least 10
CNA
Home Health Care
02.2021 - 07.2021
- Vitals
- Provided transportation and appointments management.
- Administered medication as directed by physician.
- Provided mobility assistance such as walking and regular exercising.
Receptionist
Harvest View Senior Living
10.2020 - 02.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier
Dixie Delight
06.2016 - 11.2018
- Keeping lobby clean
- Processed sales transactions for cash, debit, and credit purchases.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Prepare hot and cold foods
Education
Kankakee Community College
Kankakee, ILGraduate -
St. Anne Community High School
St. Anne, IL01.2018
Skills
- Works well with others
- Self starter
- Detail oriented
- CPR Certified
- Product restocking
- Payment Collection
- Payment Processing
- POS Systems
- Customer Assistance
- Returns processing
- Product Recommendations
- Cash Handling
Certification
- CNA - Certified Nursing Assistant
Timeline
Central Transporter
Riverside Medical Center
08.2023 - Current
Teller
Municipal Bank
03.2023 - 08.2023
CNA
Iroquois Memorial Hospital and Resident Home
09.2021 - 01.2023
CNA
Home Health Care
02.2021 - 07.2021
Receptionist
Harvest View Senior Living
10.2020 - 02.2021
Cashier
Dixie Delight
06.2016 - 11.2018
Kankakee Community College
Graduate -
St. Anne Community High School
- CNA - Certified Nursing Assistant
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