Jenna Urban
Lawrence,KS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Waitress
Skinnys Sports Bar Grill
08.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customers money and credit cards throughout my shift.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Greeted new customers, discussed specials, and took drink/food orders.
Sale Associate
Bling Glamour
10.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Managed efficient cash register operations.
Receptionist
Activity Center
05.2020 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new clients and securing paperwork completion.
- Resolved customer problems and complaints.
Education
No Degree - Nursing
Washburn University of Topeka
Topeka, KS08.2023
Associate of Science - Nursing
Barton County Community College
Great Bend, KS11.2021
High School Diploma -
Hoisington High School
Hoisington, KS05.2020
Skills
- Table Bussing
- Customer Service and Rapport
- Sales Expertise
- Sales and Marketing
- Time Management
- Customer Service
- Cash Handling Accuracy
- Multitasking Strengths
- Telephone Skills
- Organization Skills
Timeline
Waitress
Skinnys Sports Bar Grill
08.2023 - Current
Sale Associate
Bling Glamour
10.2022 - 07.2023
Receptionist
Activity Center
05.2020 - 08.2022
No Degree - Nursing
Washburn University of Topeka
Associate of Science - Nursing
Barton County Community College
High School Diploma -
Hoisington High School
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